Live chat ROI calculator

No matter how you slice it,
live chat is a smart investment

Whether you’re looking to add live chat as a new customer contact channel or switch to Comm100 from your current provider, use this calculator to simulate the impact and help build your business case.

Inputs

Start by entering some details about your current contact center team and your current call and/or chat volume. Use the sliders or enter the desired value in the boxes below.


About your team

hours/day
days/week

About your calls


Your chats

Results

Once you’ve entered your data on the left, your impact and ROI results will be shown below.


If you deflect 25% of queries from phone to chat, you will be able to handle:
Phone Icon
XXXX
calls
Chat Icon
XXXX
chats
Phone Icon Chat Icon
XXXX
total queries

To handle that capacity, you will need:
Phone Icon
XXXX
agents for phone
Chat Icon
XXXX
agents for chat
Phone Icon Chat Icon
XXXX
total agents

Your total estimated costs are:
System costs for phone
Labor costs for phone
System costs for chat
Labor costs for chat
$
$
$XXXXX
(100% phone)
or
$
$
$
$
$XXXXX
(XX% phone, XX% chat)

By deflecting % of queries to chat, you will realize a net savings of:

$ per year


ROI Icon
ROI in year one
%
ROI Calendar Icon
Payback period
days