Financial Institutions using Comm100 Live Chat see:

93% of customers prefer chat
Personalized one-to-one interactions

Tap into a brand-new audience that would never have called for support – 9 in 10 Comm100 Live Chat users say they prefer chat over any other channel.

90% first contact resolution
Quick and complete answers, happy clients

Connect with your clients in real time to resolve more questions and deliver above-and-beyond customer experiences. 

Create stronger customer relationships

Make genuine connections with your clients thanks to Comm100 Live Chat’s unique co-browsingauto-translation for 90+ languages, and audio and video chat

Capterra logo and stars - Comm100

Capterra 4.5/5.0 (94 reviews)

Comm100 perfectly meets our organization’s needs. We use the chat channel to communicate with our customers and perform both sales and customer service. Clients also love it, they can rate the chat session after it ends and automatically receive copy of the chat log if requested. Servers are good and never failed us, we have 24/7 support and use this chat constantly.

Nevena D., Online Tax Specialist, Comm100 customer for 4+ years 

Iron-clad security built for Financial Institutions

From PCI compliant forms to credit card masking, SSL/TLS encryption, and GDPR compliance, security is non-negotiable for financial institutionsWe adhere to the tightest security and privacy protocols and beyond with our cloud-based solutions or, when preferred, on-site deployments.

Proactive, personalized service

Replicate the in-branch experience online with proactive chat invitations – reach out and offer your clients help at key points in their web or mobile app journey for a friendliermore personalized experience.

The right person at the right time

Say goodbye to confusing IVR mazes. Comm100 Live Chat’s intelligent routing directs clients to the right department – banking, lending, claims, sales, or support – instantly.

The most powerful chatbot available

Cut your operational costs while still maintaining the same high standard of service, chatbots can handle and solve more queries quickly and reliably, anytime, anywhere.

Find out what Comm100 can do for your financial institution

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