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Extend beyond voice to digital

Cisco is great for phone but not so much for digital. Comm100 helps contact centers complete their digital transformation with our best-of-breed live chat and omnichannel platform.

Build a new revenue stream

Seamlessly blend Comm100 with your existing Cisco offerings to drive more value for your customers and add a lucrative revenue stream to your business.

Expand your service offerings

Implement, integrate, and provide ongoing support for Comm100’s omnichannel customer engagement platform, including our AI chatbot and third-party tools.

Fully Integrated with Cisco UCCX/UCCE

  • Comm100 integrates with Cisco UCCX/UCCE and embeds directly into Cisco Finesse. Agents only need to log in to Cisco Finesse to access Comm100
  • Link agent states in Comm100 and Cisco so that an agent cannot be engaged in a phone call and live chat at the same time.

More powerful and less expensive than Cisco ECE

For contact centers using Cisco UCCX/UCCE, there can be internal momentum to use Cisco ECE, Cisco’s native chat and email client. Comm100 outperforms Cisco ECE in many ways:

More engagement channels

Expand beyond chat and email to audio/video chat, text messaging, Facebook, Twitter, WhatsApp Business, WeChat and knowledge base.

AI and automation

Comm100 comes with different types of bots: AI chatbot, Agent Assist, and Task Bot, and offers experienced chatbot architects to guide contact centers on their automation journey.

Ease of configuration

Change the look, feel, and functionality of the platform in seconds without writing a line of code.

Built-in reporting

A comprehensive omnichannel reporting suite including 31 pre-built reports for tracking team efficiency, service quality, and chatbot performance across all channels.

Better pricing

Cisco will make customers upgrade the whole platform, for every seat, to something that is nowhere as feature rich as Comm100, and much more expensive.

And a lot more that’s not included in Cisco ECE

Omnichannel routing engine, contact management, visitor tracking, proactive chat and more.

Market-leading customer engagement platform

  • 12 years in the business, tens of thousands of active users worldwide
  • Unrivalled feature set
  • Industry leading security: PCI-DSS, HIPAA, SOC II Type 2, GDPR, CCPA, ISO 2700 certified or compliant
  • Enterprise-grade stability and availability
  • White label solution available
  • Ability to integrate third-party tools easily for a unified agent console experience.

“Comm100 provided us with a White Label solution that has easily allowed us to develop a successful business model and company within the German speaking markets to help with their CX direction.”

– Bernd Weber, Sales Director, Chat Advise & Alice Chat

Chat Advise

“Partnering with Comm100 has been a breeze. The level of engagement and support they provide is bar-none!”

– Matt Kinney, CEO, Atando Technologies

Atando

“Comm100 provides us with a full range of tools and options to help us in our regional efforts in providing a leading-edge solution to the marketplace in Poland.”

– Jolanta Rozycka, Marketing Manager, Unima

Unima
Comm100 Partner Team

Your Partner team

  • Dedicated partner manager
  • Training and onboarding to get your sales and support team up and running with confidence
  • Professional and personalized partner portal
  • Technical resources at your service.
Comm100 Partner

Comm100 Partner Network

Comm100 believes in the power of partnerships and has a sophisticated partner program that supports all types of partners:

  • Value added resellers
  • Systems integrators
  • White label and OEM partners
  • Integration partners
  • Affiliate and referral partners.
Comm100 Partners

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