Cisco is great for phone but not so much for digital. Comm100 helps contact centers complete their digital transformation with our best-of-breed live chat and omnichannel platform.
Seamlessly blend Comm100 with your existing Cisco offerings to drive more value for your customers and add a lucrative revenue stream to your business.
Implement, integrate, and provide ongoing support for Comm100’s omnichannel customer engagement platform, including our AI chatbot and third-party tools.
For contact centers using Cisco UCCX/UCCE, there can be internal momentum to use Cisco ECE, Cisco’s native chat and email client. Comm100 outperforms Cisco ECE in many ways:
Expand beyond chat and email to audio/video chat, text messaging, Facebook, Twitter, WhatsApp Business, WeChat and knowledge base.
Comm100 comes with different types of bots: AI chatbot, Agent Assist, and Task Bot, and offers experienced chatbot architects to guide contact centers on their automation journey.
Change the look, feel, and functionality of the platform in seconds without writing a line of code.
A comprehensive omnichannel reporting suite including 31 pre-built reports for tracking team efficiency, service quality, and chatbot performance across all channels.
Cisco will make customers upgrade the whole platform, for every seat, to something that is nowhere as feature rich as Comm100, and much more expensive.
Omnichannel routing engine, contact management, visitor tracking, proactive chat and more.
“Comm100 provided us with a White Label solution that has easily allowed us to develop a successful business model and company within the German speaking markets to help with their CX direction.”
– Bernd Weber, Sales Director, Chat Advise & Alice Chat
“Partnering with Comm100 has been a breeze. The level of engagement and support they provide is bar-none!”
– Matt Kinney, CEO, Atando Technologies
“Comm100 provides us with a full range of tools and options to help us in our regional efforts in providing a leading-edge solution to the marketplace in Poland.”
– Jolanta Rozycka, Marketing Manager, Unima
Comm100 believes in the power of partnerships and has a sophisticated partner program that supports all types of partners: