CHATBOTS AND AUTOMATION

Spend less time on repetitive work, and more time improving the student experience

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With Comm100 Chatbots, in just 2 weeks, you could be:

Automating over 80% of student inquiries

Increasing engagement with 24/7 automated support

Improving student experience with lower costs

Top 10 Use Cases for Chatbots in Higher Education

Did you know that Gen Z students are more open to using chatbots than any other generation? Start your chatbot journey today by discovering the top 10 ways that universities and colleges are benefiting from chatbots.

“I don’t have a computer science or programming background so finding a chatbot that was simple to build and code-free was crucial – and Comm100 Chatbot delivered on this.”

Lachlan Todd

Communications & Systems Coordinator
Thompson Rivers University

How can Comm100’s Chatbots & Automation help your department?

Student Services

How can Student Services use Comm100 Chatbot?

Reduce repetitive work by automating common and time-consuming queries
Increase student retention and graduation rates by improving the student experience
Reduce email and call volume by delivering immediate, 24/7 support.

Admissions

How can Admissions use Comm100 Chatbot?

Reduce repetitive work by automating up to 80% of inquiries
Increase engagement with domestic and international students with 24/7 support
Automate common queries during peak application processing periods.

Financial Aid

How can Financial Aid use Comm100 Chatbot?

Reduce repetitive work by automating common and time-consuming queries
Increase student retention and graduation rates by engaging with more students, 24/7
Improve the student experience with secure and private communication.

IT

How can IT use Comm100 Chatbot?

Reduce repetitive work by automating up to 80% of queries
Improve the student experience with accessible, 24/7 support
Mitigate staff member hiring and training challenges

Student Counseling

How can Student Counseling use Comm100 Chatbot?

Reduce repetitive work by automating common, straightforward queries
Decrease meeting bookings by delivering immediate, 24/7 support
Improve the student experience with shorter wait times.

Registrar

How can Registrar use Comm100 Chatbot?

Reduce repetitive work by automating common and time-consuming queries
Increase student retention and graduation rates by improving the student experience
Reduce email and call volume by delivering immediate, 24/7 support.

Continuing Education

How can Continuing Education use Comm100 Chatbot?

Reduce repetitive work by automating common and time-consuming queries
Provide 24/7 support to suit students’ varying, busy scheduled
Reduce email and call volume by automating 80% of inquiries.

SUPPORTING STUDENTS AT TOP INSTITUTIONS

AI Chatbot

If you’re looking to automate up to 80% of your frontline student support, Comm100 AI Chatbot is your new best friend. Powered by Natural Language Processing (NLP) and built with an easy-to-use, code-free UI, Comm100 AI Chatbot delivers 24/7 support without compromising service quality. This is the chatbot software you and your students have been looking for.

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Task Bot

Automate the easy stuff – like FAQs, booking meetings, and form requests – so your agents and your students can get on to more important things. Comm100 Task Bots are simple to build and deploy with no-coding and pre-designed templates. Did we mention they also let you deliver 24/7 support?

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Voice Bot

Powered by AI and NLP, Voice Bot communicates with students via speech through your digital voice and telephony channels. Say goodbye to overwhelming call volumes, long wait times and frustrated students, and hello to fast, 24/7 support that delivers high student satisfaction.

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Agent Assist

Agent Assist is a powerful AI tool that reads incoming queries, determines the topic, and suggests answers to agents right inside the agent console. Speed and student satisfaction is just a click away!

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Interested in how Comm100 Chatbots can help you reduce staff workload? Book a demo now!