Platform
- AI & Automation
  
  AI Agent
  
  Automate 80% of customer queries with context-aware human-like AI responses
  
  AI Copilot
  
  Empower human agents with real-time AI suggestions & automated workflows
  
  AI Insights
  
  Gain deep visibility into chat resolutions, sentiments, and other AI-driven analytics
  
  Omnichannel Support
  
  Live Chat
  
  Connect in real-time with text, audio, video, screen sharing & more
  
  Knowledge Base
  
  Deliver instant, easy-to-find answers for customers, agents and AI
  
  Ticketing & Messaging
  
  Manage email, SMS, social, & messaging apps — all from one platform
  
  Queue Management
  
  Streamline the queueing experience to cut wait times & improve CX
  
  Voice
  
  Engage customers with crystal-clear, seamlessly integrated voice calls
  
  Booking
  
  Enable customers to book appointments or meetings with ease
  
  Platform
  
  Security & Privacy
  
  SOC 2 Type II, ISO, PCI DSS, HIPAA, and more
  
  Integrations
  
  Connect to your CX ecosystem with off-the-shelf integrations
  
  Analytics
  
  Convert conversations into data, and data into insights, on every channel
- Live Chat
- AI Agent
- AI Copilot
- AI Insights
- Ticketing & Messaging
- Knowledge Base
- Queue Management
- Voice
- Booking
- Security & Privacy
- Integrations
- Analytics
Industries
- Industries
  
  Discover tailored solutions for your industry
  
  Higher Education
  
  Support students, faculty, and staff at every stage
  
  Gaming
  
  Transform player engagement with personalized 24/7 support
  
  Government
  
  Digital support that your 21st century citizens demand
  
  Technology
  
  Meet the expectations of your digital-first consumers
  
  Banking & Finance
  
  Deliver personalized support at scale – securely
  
  Healthcare
  
  HIPAA-secure communication for stronger patient relationships
  
  Insurance
  
  Gain a competitive edge with exceptional customer service
  
  Telecom
  
  Enhance customer communication, exceed expectations
- Higher Education
- Gaming
- Government
- Technology
- Banking & Finance
- Healthcare
- Insurance
- Telecom
Customers
Partners
- Partner Program
  
  The Comm100 Partner Program guarantees success for all partners, including software resellers, system integrators, ISVs, consultants, and white label providers, with tailored partnership models to suit every type of business.
  
  Let's partner
  
  Solutions for
  
  Human Resources
  
  Banking & Finance
  
  VoIP
  
  Comm100 Partners
  
  Certified Vertical Partners
  
  Partner News & Events
  
  Global Partner Map
- Partner Programs
- Solutions for
- Comm100 Partners
Resources
- Learn & Connect
  
  eBooks, Videos & Guides
  
  Get to know our solutions and what they can do for you and your organization
  
  Customer Stories
  
  See how Comm100's customers are delivering excellent digital customer experiences with our platform
  
  Blog
  
  Best practices and innovative content to help you on your journey to digital CX excellence
  
  Support
  
  Knowledge Base
  
  Everything you need to know about setting up and using Comm100 and all its features
  
  Customer Success
  
  Because your people and processes matter as much as the technology you choose
  
  Featured
  
  What Makes a Top-Tier Customer Service Platform in 2025?
  
  5 Key Features to Look for
- Learn & Connect
- Support
  - Knowledge Base
  - Customer Success
Pricing
Contact Sales

customer-experience

June 9th, 2016 | Anna Zhang | | Estimated Reading Time: < 1

About Anna Zhang

Anna Zhang heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.

Find this article helpful? Don’t forget to share.

Back to All

Featured
Categories

Sign up for our monthly customer service news & tips.

By clicking "Subscribe", you agree to our Privacy Policy.

The AI Agent That Talks Like You

The AI Agent That Talks Like You

Automate over 80% of all inquiries. Launch in 1 day. Powered by the latest GPT and vast LLMs.

Learn more

Comm100 Newsletter Signup Illustration

There's a lot more where this came from!

Get our monthly customer service news and best practices update delivered to your inbox.

By clicking "Subscribe", you agree to our Privacy Policy.