Live Chat Agent Skills – Advanced

Welcome to this training course covering Advanced Level Chat Handling Skills for Agents.

This short, 15 minute course is designed for more experienced agents who have already completed our Beginner Chat Handling Skills course. If you’ve been using our software for a while and you’re looking to handle chats in a faster and higher quality way, you’ve come to the right place. This course will give you ideas as to how you can do that and also how you can better achieve that with the features in our platform.

If you have any questions about this course or learning our software, you can email us anytime at or chat with us through our website.

Click to register for this course to get started. Thanks for learning with Comm100.



Instructor Kaye Chapman

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA graduate of University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike. Connect with her on LinkedIn.