Comm100 Ticketing & Messaging Software Operation for Managers

Welcome to this video course covering Ticketing & Messaging Operation for Managers.

This short, 20-minute course will help you whether you’ve managed Ticketing & Messaging systems before, or if you’re completely new. Regardless of your business type or team size, managing Ticketing & Messaging effectively means getting comfortable with the functions within our software available to you as a manager.

While manager responsibilities may vary from one company to the next, this course is designed to show you the main features within the Comm100 platform that managers will commonly use.

In most instances, you’ll be watching this course after having watched our Live Chat Software Operation for Managers course. If your organisation has bought the messaging portion of our platform together with live chat, you’ll notice that some features are duplicated in both videos – for example how to set up agents and permissions is the same in live chat as in messaging. So if you’ve already taken the Live Chat Software Operation for Managers course, you can skip these videos.

If you’re a person who likes learning by reading manuals, make sure you also check out our Manager Success Manual, which covers what we’ll be looking at in this course.

If you have any questions about this course or learning our software, you can email us anytime at or chat with us through our website.

Click to register for this course to get started. Thanks for learning with Comm100.



Course Information

Instructor Kaye Chapman

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA graduate of University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike. Connect with her on LinkedIn.