Comm100 Ticketing & Messaging Software Operation for Agents

Welcome to this video course covering Ticketing & Messaging Software Operation for Agents.

This course is designed to show you the main features within the Ticketing & Messaging section of our Agent Console and how to use them, allowing you to get the very best out of your interactions with customers.

Some of the modules on this course may not apply to you, and you can skip those videos if so. Check with your manager or system admin which of these channels have been integrated before you watch the videos: Email, SMS, Twitter, Facebook, Whatsapp and WeChat.

If you’re a person who likes learning by reading manuals, make sure you also check out our Agent Success Manual, which covers what we’ll be looking at in this course.

There are lots of other ways to learn with us! If you’re looking to brush up on the quality, style and speed of your live chat interactions, why not consider taking our Chat Handling Skills for Agents Beginner or Advanced training courses, which cover off ways to use our software with confidence to provide better customer outcomes.

If you have any questions about this course or learning our software, you can email us anytime at or chat with us through our website.

Click to register for this course to get started. Thanks for learning with Comm100.



Instructor Kaye Chapman

Kaye is Comm100’s Learning & Development Manager, an internationally-experienced writer and trainer, and an MA graduate of University College London, the world’s #1 center for Education and Social Science. Kaye has worked with Fortune 500, governmental and private firms across the world to advance customer service operations and embed leading learning and development strategy. As a specialist in Contact Centers, Kaye is passionate about using technology and training to improve experiences for customers and employees alike. Connect with her on LinkedIn.