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SOC 2 Type II Compliant Live Chat Software: What You Need to Know
November 5th, 2020 | Live Chat

You want to provide the best and most accessible service to your customers, so you offer live chat support to provide quick, accurate and personalized answers to their questions.  But even + Read More

Top Live Chat Best Practices for 2020
July 29th, 2020 | Live Chat

If you’re reading this, you likely have either just implemented live chat on your website or are thinking about it. If you’re the latter, let us help you make your decision + Read More

When the Cloud Won’t Cut It: Deploying Self-hosted Live Chat Software
June 24th, 2020 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which digital support channels your business offers, keeping your confidential customer + Read More

Why Agents Need Chatbots – and Chatbots Need Agents
June 15th, 2020 | Chatbot, Live Chat

Chatbots have come a long way in the past few years. The improvements in technology have enabled developers to expand on bot capabilities far beyond just functioning as a FAQ. Today, the automation of chatbots can process orders, perform financial transactions, make bookings, and much more. (Check + Read More

Why Your Live Chat Solution Needs Audio and Video
June 4th, 2020 | Live Chat

There is an abundance of stats on the internet revealing the popularity of live chat for customer service. It’s accessibility and speed meet today’s customer expectations and digital-first preferences. But while these stats are true, the figures don’t always tell the whole story. Why? Because + Read More

Top 5 KPIs Every Live Chat Manager Needs to Track
May 28th, 2020 | Live Chat

Key performance indicators (KPIs) are measurements that show how effectively a company is achieving its goals. KPIs can be used to measure the + Read More

A Checklist for Successful WFH Live Chat Teams
April 30th, 2020 | Live Chat

Most live chat teams around the world have found themselves working from home, possibly for the first time ever. And for many, they won’t be returning + Read More

How to Handle a Large Volume of Live Chats
March 23rd, 2020 | Live Chat

Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More

How Can Small Businesses Weather the COVID-19 Storm?
March 18th, 2020 | Live Chat

COVID-19 has had a wide-spread and hard-hitting impact on everything and everyone. It’s not only our individual health that’s at risk (to be sure, this is the most important consideration); the health + Read More

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Best Interview Questions and Answers for Hiring Live Chat Agents
March 7th, 2020 | Live Chat

Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More

5 Key Customer Profiles Every Company Should Treat Like VIPs
February 19th, 2020 | Live Chat

Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More

Top 10 Live Chat Benefits You Have to Know
February 19th, 2020 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

15 Live Chat Tips to Help You Chat Professionally with Customers
February 5th, 2020 | Live Chat

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

Debunked! The Top Six Most Common Live Chat Myths
April 30th, 2019 | Live Chat

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More

Customer Contact Week Digital: Disrupting the Live Chat Experience
April 23rd, 2019 | Live Chat

According to Customer Contact Week Digital’s latest Disruptive Technology Review, 96% of organizations agree that creating smooth omnichannel experiences is a priority, but + Read More

Is Your Live Chat Disaster-Proof? How to Avoid These Real-Life Chat Fails
March 28th, 2019 | Live Chat

We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More

Five Steps to Increase Live Chat Adoption
March 21st, 2019 | Live Chat

Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More

6 Ways to Improve the Efficiency and Productivity  of your Contact Center Agents with Live Chat
March 14th, 2019 | Live Chat

The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More

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Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 11th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More