Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More
Note: This blog post was originally published on Sept. 7, 2017, and because it is one of our most popular posts, we have + Read More
Your VIPs are your company’s most important customers, as defined by you. Whether you work in a B2B or B2C industry, you can + Read More
If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More
Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More
Organizations know that providing great customer experiences (CX) is no longer optional in today’s competitive business landscape. Four years ago, Gartner predicted that + Read More
With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More
According to Customer Contact Week Digital’s latest Disruptive Technology Review, 96% of organizations agree that creating smooth omnichannel experiences is a priority, but + Read More
We all like to look at the positives within customer service – its ability to surprise, delight, and offer real help which makes + Read More
Live chat is a great tool for helping to increase sales, decrease resource and make your customers happier. So once you’ve taken the + Read More
The verdict is in from too many sources to count, and they all say that live chat is the most cost effective way to manage + Read More
Rising customer expectations means that organizations are squaring off against their competitors with superior customer experience when it comes to attracting and retaining + Read More
Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More
Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More
Citizens today expect transparent and responsive services from the public sector. And those expectations are rising. Government agencies are making significant investments in + Read More
Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More
When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More
Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More
Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More
Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More
