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6 Types of Difficult Customers Every Operator Has to Deal With
May 13th, 2016 | Customer Service

60% of consumers decided against conducting a business transaction due to a poor service experience, according to a 2014 report conducted by American + Read More

Multi-Tasking 101 for Live Chat Agents
May 5th, 2016 | Customer Service

Live chat agents are supposed to be experts at multi-tasking, but with all of the simultaneous chats and emails, it’s possible that you’re + Read More

How to Hack Customer Empathy Like an Apple Store Genius
April 29th, 2016 | Customer Service

A few years back, the internet erupted when the people at Gizmodo got their hands on the copy of the Apple’s Genius Training + Read More

4 Ideas to Help You Celebrate Customer Appreciation Day
April 20th, 2016 | Customer Service

In a world where customer loyalty is on the decline, customer service professionals have to think of new and innovative ways to create + Read More

Learn from Jeff Bezos: 9 Powerful Quotes to Boost Your Customer Service
April 8th, 2016 | Customer Service

Even with 244 million unique customers, Jeff Bezos knows better than to see his customers as a series of transactions. But with so + Read More

The Top Trends in Customer Service for 2016
January 14th, 2016 | Customer Service

We’ve collected some new trends for 2017 in the customer service industry. You can take a look and see how these trends can + Read More

Why Your Business Needs a Ticket Management System
November 13th, 2015 | Customer Service

What Is a Ticketing Management System? A ticketing management system is software that allows your business to create and manage support tickets. A + Read More

Customer Satisfaction Versus Customer Loyalty
October 30th, 2015 | Customer Service

If your business sells goods or services online, then you know that nothing beats having a new customer visit your website and then + Read More

5 Ways to Increase Repeat Customers
September 3rd, 2015 | Customer Service

I suppose it’s every business owner’s dream to have customers lined up outside the door or thousands of visitors constantly clicking the “Buy + Read More

9 Right Things to Do When Dealing with Angry Customers
August 19th, 2015 | Customer Service

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Customer Service

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

9 Effective Tips for Customer Service on Social Media
September 5th, 2014 | Customer Service

The advent of social media has had a huge impact on the customer service industry. Not only can people go directly to companies + Read More

5 Clever Ways to Use Your Thank You Page
July 10th, 2014 | Customer Service

Thank you pages – pages that are displayed following the completion of a sale – are generally last on the list of content + Read More

Understanding Customer Pain Points
May 20th, 2014 | Customer Service

This is the final article in a five-part series on structuring your website for conversion. Part 1: The Art and Science of Product Grouping + Read More

Keep Visitors Focused on Your Website
May 14th, 2014 | Customer Service

This is the third article in a five part series on structuring your website for conversion. Part 1: The Art and Science of + Read More

The Art and Science of Product Grouping
April 15th, 2014 | Customer Service

Welcome to this five-part series of articles on structuring your website for conversion. Site visitors that understand your message and can quickly locate + Read More

Accessibility Is Key to Customer Satisfaction in 2014
February 19th, 2014 | Customer Service

When one thinks of providing a great customer experience, it’s easy to visualize some of the more common aspects of customer service – + Read More

5 Best Practices for Online Chat Support
January 16th, 2014 | Customer Service

As the popularity of online shopping continues to grow, customer service departments are switching from traditional email and phone support to online chat + Read More