Free all-in-one customer engagement platform

Unlimited users, unlimited chats & conversations, free forever!

Sign Up Free
The Top Social Media Goals and Marketing Strategies for Successful Teams
March 25th, 2020 | Customer Service

Note: This blog post was originally published on Oct. 25, 2017, and as it is one of our most popular posts, we have + Read More

The Best Call Center Team Names
March 22nd, 2020 | Customer Service

Note: This blog post was originally published on March 8, 2018, and as it is one of our most popular posts, we have + Read More

Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet
March 5th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 5, 2017, and as it is one of our most popular posts, we have + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 4th, 2020 | Customer Service

Note: This blog post was originally published on March 19, 2018, and as it is one of our most popular posts, we have + Read More

30 Empathy Statements and Phrases That Show Customers You Care
February 21st, 2020 | Customer Service

Note: This blog post was originally published on Jul. 21, 2016, and because it is one of our most popular posts, we have + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
February 20th, 2020 | Customer Service

Note: This blog post was originally published on March 20, 2018, and because it is one of our most popular posts, we have + Read More

20 Customer Service Training Ideas and Activities for Busy Teams
February 18th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 16, 2016, and as it is one of our most popular posts, we have + Read More

15 Top Customer Service Training Courses for Your Agents (Half Are Free)
February 15th, 2020 | Customer Service

Note: This blog post was originally published on Jun. 30, 2016, and as it is one of our most popular posts, we have + Read More

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them
February 11th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 27, 2017, and as it is one of our most popular posts, we have + Read More

comm100 X
Omnichannel customer engagement made easy
Close the gap between Question and Answer, wherever and whenever your customers want
How to Say No to Customers in a Positive Way
January 30th, 2020 | Customer Service

We’ve all been there: a customer wants you to ship a product in a color that you’ve never even heard of, or demands + Read More

6 Useful Examples of Apology Letters to Customers
January 19th, 2020 | Customer Service

Note: This blog post was originally published on Jan. 19, 2017, and as it is one of our most popular posts, we have + Read More

8 Rules for an Effective On Hold Message Script
January 15th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

How to Write a Thank You Letter to Your Customer with Easy-to-Use Samples
January 8th, 2020 | Customer Service

Note: This blog post was originally published on Dec. 8 2017, and as it is one of our most popular posts, we have + Read More

Why Are Customers So Rude, Stupid, Entitled? (Or Important!)
January 7th, 2020 | Customer Service

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

15 Ideas for Halloween Office Party Games and Activities to Booooost Your Customer Service Morale!
January 2nd, 2020 | Customer Service

Note: This blog post was originally published on Oct. 23, 2017, and because it is one of our most popular posts, we have + Read More

AI is here to help agents, not take their jobs
August 8th, 2019 | Customer Service

As AI becomes more and more commonplace, people are questioning “Is my job safe?”. Looking purely at the news coverage from mainstream outlets, + Read More

AI: When to play it safe and when it’s risky business
July 30th, 2019 | Customer Service

Thirty-five years ago, times were much simpler – the first IBM PC had recently hit the market, smartphones didn’t exist, and we were + Read More

The Importance of Always-on Customer Communications
July 23rd, 2019 | Customer Service

We’ve all done it – politely (or otherwise) hung up on a call from a telemarketer. We’ve even abandoned a call that we + Read More

Free all-in-one customer engagement platform
Unlimited users, unlimited chats & conversations, free forever
Customer Service Isn’t Dead: How to Do it Right & Companies Already There
June 6th, 2019 | Customer Service

With the proliferation of self-serve channels like knowledge bases , it’s easy to believe that quality customer service is no longer as important + Read More