4 Tips to Improve Your Contact Center Customer Experience
August 20th, 2019 | Communication

If you’re in the contact center space, chances are you already have a customer experience strategy. However, while many contact centers are able + Read More

The Telephone is a Dying Communication Channel. And it’s Being Killed by Robocalls.
August 15th, 2019 | Communication

My phone rings. It’s a mobile number, and I’m expecting a call.  I pick up the phone. An automated voice responds:  “We are calling + Read More

AI is here to help agents, not take their jobs
August 8th, 2019 | Communication

As AI becomes more and more commonplace, people are questioning “Is my job safe?”. Looking purely at the news coverage from mainstream outlets, + Read More

AI: When to play it safe and when it’s risky business
July 30th, 2019 | Communication

Thirty-five years ago, times were much simpler – the first IBM PC had recently hit the market, smartphones didn’t exist, and we were + Read More

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See the impact chatbots can have on your business
The Importance of Always-on Customer Communications
July 23rd, 2019 | Communication

We’ve all done it – politely (or otherwise) hung up on a call from a telemarketer. We’ve even abandoned a call that we + Read More