Apply Now: Technical Success Manager

Looking to make a statement in your career? Join Comm100 as our Technical Success Manager!

Comm100 requires a Technical Success Manager (TSM) to ensure that our customers fully adopt our broad suite of digital engagement products. While our customers and partners may understand what they want to achieve, the TSM will provide post-sales support, guidance, and professional services to ensure that their milestones are met. This position is a high-profile customer-facing role requiring outstanding relationship management, technical, and project management skills to guide customers successfully from deployment to operational success. The TSM will report to the Director of Customer Success and Growth and will be responsible for the ultimate success of Comm100’s customers and partners from a product deployment perspective, including onboarding, project success, retention and growth.

Candidate Responsibilities

• Strong customer facing skills and stakeholder management
• Use your technical and product expertise to define and drive our clients’ overall technical strategy
• Effectively maintain existing technical customer relationships and expand to additional business groups
• Understand & document our customer’s product and technology goals, requirements, timelines, use-cases, and required execution plan
• Deliver professional services (chatbot building, advanced configuration of Live Chat, etc.)
• Ensure that customers derive maximum value from their investments in the Comm100 platform
• Drive customer escalations by collaborating with IT teams to improve the Comm100 offering
• Identify and collect new product requirements to feed to the development team
• Identify and develop new opportunities for expansion across the customer’s business
• Collaborate with our teams to ensure subscription growth and increased solution footprint
• Develop & leverage reports, dashboards, and data to summarize customer activity

Candidate Qualities

• Customer-first mentality – enjoys teaching and helping others learn
• Excellent project management skills
• Strong verbal and written communication skills
• Strong technical aptitude for web-based software and able to communicate effectively with technical employees
• Able to learn our solutions, value-prop, product and development roadmaps
• Ambitious, hardworking, and high energy
• Highly data-driven and process oriented
• Strong problem-solving skills
• Openness to learning new skills and technologies

What Success Looks Like

Overall success for the TSM is about our customers getting true value out of Comm100’s product. This can be measured in multiple ways such as communication response time, response accuracy, quality of deployments and configuration, time to deploy, and customer satisfaction rate.

Candidate Background

• Experience in Customer Success, Product Marketing, Sales Engineering
• Strong project management with software implementation track record
• Experience working in large scale customer facing roles
• Experience with .Net, AJAX, CSS, HTTP, IIS, Javascript, SQL technologies in SaaS
• Formal project management training a bonus
• AI/ML experience a bonus

*Light travel may be required

Apply NOW!

If you are interested in this position, please send your cover letter and resume to [email protected], with subject line: Applying for Technical Success Manager. We appreciate all applications. However, only short-listed candidates will be contacted. Thank you.

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