Apply Now: Strategic Customer Success Manager

Are you an experienced CSM with a sales background? Join Comm100 as our Strategic Customer Success Manager!

It’s an exciting time at Comm100! Already experiencing rapid year-over-year growth, we’re seeking a highly motivated, results-driven individual to be our Strategic Customer Success Manager.

If you are interested in this position, please send your cover letter and resume to [email protected], with subject line: Applying for Strategic Customer Success Manager. pin

About Comm100

Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

What We Believe

At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.

What We Offer

  • Competitive compensation
  • Comprehensive benefits package
  • Flexible working environment and office hours
  • Quarterly fun and interactive team-building events
  • Opportunities for professional learning, growth, and career advancement.

About the Role

We are looking for someone who is experienced in building lasting customer relationships and is passionate about making meaningful contributions to our customers’ success. This role is well-suited to someone who excels at working cross-functionally, both within Comm100 and with varied customer stakeholders. Don’t be mistaken, this is a challenging career path but also highly rewarding. Are you up for the challenge?

As Comm100 continues to grow and expand our business upmarket, we need Customer Success Managers to champion our largest customers’ needs and voices. Comm100’s key enterprise customers have global organizations distributed talent teams, and complex requirements. In order to be wildly successful, they need a strong partner to help them increase adoption, support strategic initiatives, and serve as a conduit to Comm100’s internal teams. You’ll lead the charge as their advocate – helping them to maximize value and achieve great outcomes with Comm100. This role reports into our Vice President of Customer Success.

Requirements

  • 8+ years of experience as a Strategic CSM or Account Manager working with high-touch enterprise accounts
  • Experience working in software as a service (SaaS) is essential. Empathy for customers and curiosity to understand their needs and wants
  • Passion and drive to work in a quickly growing startup where you will help shape an evolving function, define processes, and expand the ways we add value with our customers
  • Sales background; quota carrying with a track record of success in sales, renewals, upsells, cross-sells, and revenue generation, including presenting and selling to C-suite level decision makers, and providing value-based solutions, forecasting and pipeline management
  • Experienced in analyzing customer accounts to identify churn signals, account growth opportunities, and ways to expand adoption and increase value
  • Highly organized with strong project management and time management skills
  • Skilled at building relationships and collaborating closely with team members across all departments, including product, engineering, support, professional services, and executive staff
  • Experience working with Salesforce
  • Hands-on experience with product training to external customers
  • Proven experience delivering value-based communications
  • Strong ability to facilitate meetings with customers and users of various levels of professional seniority and technical aptitude.

Apply NOW!

If you are interested in this position, please send your cover letter and resume to [email protected], with subject line: Applying for Strategic Customer Success Manager. Only short-listed candidates will be contacted. No phone calls please. Candidates must be eligible to work in Canada.

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