Apply Now: Senior Technical Support Specialist

Looking to take your career to the next level? Join Comm100 as our Senior Technical Support Specialiste.

It’s an exciting time at Comm100! Already experiencing rapid year-over-year growth, we’re seeking a highly motivated, results-driven individual to be our Senior technical support specialist.

If you are interested in this position, please send your cover letter and resume to hr@comm100.com, with subject line: Applying for Senior Technical Support Specialist. pin

Who We Are

Comm100 is a leading provider of enterprise digital conversation solutions, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including; HP, Porsche, Whirlpool, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

What We Believe

At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.

What We Offer

  • Competitive compensation
  • Comprehensive benefits package
  • Flexible working environment and office hours
  • Quarterly fun and interactive team-building events
  • Opportunities for professional learning, growth, and career advancement

Primary Job Responsibilities

  • Assist customers and developers troubleshoot our web, desktop, or mobile applications
  • Provide level 3 support to customers and internal team
  • Provide pre-sales and post-sales technical support and product education via phone, email and live chat
  • Collect product-related feedback from customers and submit them to issue tracking system
  • Demonstrate product functionalities via online meetings
  • Participate in product release tasks, KB writing, Customer training, Customer Onboarding
  • Work closely with the R&D team to reproduce and resolve customer issues
  • Document issues in our ticketing system with attention to clear communication
  • Manage escalated requests to resolution and coordinate with agents and staff involved to ensure that the most efficient and effective approach to problem resolution is taken
  • Follow up with agents and staff, providing timely updates on unresolved requests
  • Collaborate with other departments including Customer Success, Marketing, Operations, and Leadership
  • Contribute to company-wide projects and initiatives

The ideal candidate will possess:

  • Familiarity with a programming language (HTML and JavaScript preferred)
  • 5+ years of experience in technology-related customer service or support
  • Strong English communication skills
  • A Bachelor’s degree in computer science or related majors
  • An excellent customer service orientation
  • Ability to work independently
  • Excellent technical presentation skills
  • Advanced computer troubleshooting skills
  • Proven critical thinking skills and a willingness to learn new systems and platforms

Apply NOW!

Please send your application to hr@comm100.com, with subject line: Applying for Senior Technical Support Specialist. We sincerely thank all applicants for their interest however only short-listed candidates will be contacted. No phone calls please. Applicants must be eligible to work in Canada.

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