Apply Now: Technical Support Specialist (Senior Level)

Looking to make a statement in your career? Join Comm100 as our Technical Support Specialist (Senior Level).

As our business is growing, we are looking for a Senior Technical Support Specialist to join our team. The Senior Technical Support Specialist will be providing support to enterprise level clients.

With our company experiencing high growth, we are looking for a Technical Support Specialist (Senior Level) to join our team. Comm100 offers a fun and interactive workplace. Monthly team-building events, group lunches, and friendly competitions bring you closer to your co-workers in a low-key and natural setting. Team members not only will have opportunities to learn and develop their skillsets, but also have ample opportunity to build long and fruitful relationships.

The product you will be providing service for is Comm100 Live Chat. Comm100 Live Chat is an enterprise-grade live support solution that enables businesses and organizations to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction. First released on August 5th, 2009, Comm100 Live Chat has now grown to be an award-winning product. The technologies used in Comm100 Live Chat are Windows Server, IIS, SQL Server and ASP.NET. This is a full time position. Our office is located in downtown Vancouver.

What We Offer

  • Competitive compensation
  • Performance-based bonus structure
  • Comprehensive benefits package
  • Flexible working environment and office hours
  • Monthly fun and interactive team-building events
  • Opportunities for professional learning, growth, and career advancement

Key Responsibilities

  • Provide technical support for global clients via email, online chat and phone call
  • Answer customer questions and follow up on customer queries
  • Communicate with R&D team about customer feature requests and issue reports
  • Collect customer feedback and analyze customer requirements to provide the best solutions
  • Contribute to the team by accomplishing related tasks to achieve key results as required
  • Effectively lead and motivate the Business Development Team of up to 10 BDRs

Requirements

  • 5+ years of experience in software related customer service and technical support
  • Bachelor’s degree in software engineering, computer science or related fields
  • Excellent listening and communication skills
  • Experience in CRM, call center or customer communication industry is a plus
  • Experience in software development is a plus
  • Ability to communicate in Mandarin is a bonus

Apply NOW!

If you are interested in this position, please send your cover letter and resume to hr@comm100.com, with subject line: Applying for Technical Support Specialist (Senior Level).

Please send in your application by September 29, 2017. We sincerely thank all applicants for their interest, however, only shortlisted candidates will be contacted. Candidates must be eligible to work in Canada. Applicants must currently reside in Vancouver to be considered. No phone calls please.

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