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Apply Now: Manager of Applied AI

Looking to make a statement in your career? Join Comm100 as our new Manager of Applied AI!

This role will be focused on enabling our customers and partners to deliver exceptional agent and visitor experiences using our conversational AI platform. You’ll work in the Customer Success team in a fast-paced environment using agile methodology principles. Collaborating with internal multidisciplinary teams (AI Engineers, Partners, Sales, Support), you’ll work directly with our customers to deliver world-class automation. The ideal candidate will have both a strong technical background and exceptional interpersonal skills.

If you are interested in this position, please send your cover letter and resume to hr@comm100.com, with subject line: Applying for Manager of Applied AI. pin

Who We Are

Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.

With our company experiencing high growth, we are looking for a Manager of Applied AI to join our team. Comm100 offers a fun and interactive workplace. Monthly team-building events, group lunches, and friendly competitions bring you closer to your co-workers in a low-key and natural setting. Team members not only will have opportunities to learn and develop their skillsets, but also have ample opportunity to build long and fruitful relationships. This role reports into our Vice President of Customer Success.

What We Offer

  • Competitive compensation
  • Comprehensive benefits package
  • Flexible working environment and office hours
  • Quarterly fun and interactive team-building events
  • Opportunities for professional learning, growth, and career advancement.

Key Responsibilities

  • Manage a team of Automation Architects, working to enable customers’ AI implementations
  • Create reusable project/content templates and strategies to increase AI project efficiency
  • Track and analyze performance of customers’ automation post-launch
  • Suggest experience improvements and best practices that will increase customer retention
  • Be the voice of our automation customers and communicate product requirements/feedback to the product team
  • Grow Comm100’s AI thought leadership footprint by producing written content, delivering webinars, etc.

Requirements

  • Excellent project management skills
  • Customer-first mentality – enjoys teaching and helping others learn
  • Strong verbal and written communication skills
  • Ambitious, hardworking, and high energy
  • Process-oriented
  • Strong problem-solving skills
  • Experience working in customer-facing roles
  • Experience in a tech startup or SaaS company
  • Experience in customer success or technical sales
  • An understanding of UX and human-machine interaction
  • Interest in learning how to apply AI technologies such as Machine Learning and Natural Language Processing in a practical manner
  • Experience with HTML, CSS, and JavaScript (or another programming language) is an asset
  • Experience with bots, virtual assistants, or other AI/ML technology is an asset .

Apply NOW!

If you are interested in this position, please send your cover letter and resume to hr@comm100.com, with subject line: Applying for Manager of Applied AI. Only short-listed candidates will be contacted. No phone calls please. Candidates must be eligible to work in Canada.

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