Are you an experienced CSM with a SMB background? Join Comm100 as our Customer Success Manager!It’s an exciting time at Comm100! Already experiencing rapid year-over-year growth, we’re seeking a highly motivated, results-driven individual to be our Customer Success Manager.
If you are interested in this position, please send your cover letter and resume to [email protected], with subject line: Applying for Customer Success Manager, SMB.
Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.
At Comm100, we strongly believe that the success of a company depends entirely on its people. We seek self-motivated team players who will appreciate a performance-driven work environment, rooted in creativity, personal development, integrity and open communication. We work hard but always make time for fun.
Comm100 is seeking an articulate and experienced Customer Success Manager to build lasting relationships with our small and medium sized customers around the world. You will be responsible for their adoption, health, and renewals, ensuring their desired outcomes are achieved via our platform. You will manage and launch bespoke campaigns to increase engagement with assigned SMB customers. This role reports into our Vice President of Customer Success.