Apply Now: Automation Architect
Looking to make a statement in your career? Join Comm100 as an Automation Architect!
As demand and sales for our AI products increases, Comm100 requires a dedicated bot builder and AI strategist who can help us to architect, design and implement AI integration layers between our customer’s platform and an AI Application in order to power compelling digital conversational experiences.Your role will be focused on understanding our customers business rules and system backends as well as the customer experience (CX) the AI will convey, and your challenge will be to architect, design, implement and test the proper integration elements/components so that the CX is properly supported by our AI tools.
You’ll work in the Customer Success team in a fast-paced environment using agile methodology principles. Projects will involve collaboration with internal multidisciplinary teams (AI Engineers, Partners, Sales, Support) and our customers’ teams to deliver world-class automation for Comm100’s customers.Finally, we are looking for a creative, tech-savvy person to enable our customers to take advantage of our AI tools across a wide variety of verticals.
If you are interested in this position, please send your cover letter and resume to [email protected], with subject line: Applying for Automation Architect.
Who We Are
Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University, and many more. We believe that our work is never done as long as there are customers in a queue. We don’t sleep until we find the smartest, most efficient way to communicate, answer questions, and solve problems.
With our company experiencing high growth, we are looking for an Automation Architect to join our team. Comm100 offers a fun and interactive workplace. Monthly team-building events, group lunches, and friendly competitions bring you closer to your co-workers in a low-key and natural setting. Team members not only will have opportunities to learn and develop their skillsets, but also have ample opportunity to build long and fruitful relationships. This role reports into our Manager of Applied AI.
What We Offer
- Competitive compensation
- Performance-based bonus structure
- Comprehensive benefits package
- Flexible working environment and office hours
- Fun and interactive team-building events
- Opportunities for professional learning, growth, and career advancement.
Key Responsibilities
- Gather customer requirements and develop customer-specific project plans
- Create bots and other AI solutions for customers (draft content, facilitate technical aspects, develop workflows)
- Track and analyze performance of customers’ automation post-launch
- Suggest experience improvements and best practices that will increase customer retention
- Be the voice of our automation customers and communicate product requirements/feedback to the product team
- Use content and/or data from existing AI implementations to create and improve our AI templates.
Requirements
- Excellent project management skills
- Customer-first mentality – enjoys teaching and helping others learn
- Strong verbal and written communication skills
- Ambitious, hardworking, and high energy
- Process-oriented
- Strong problem-solving skills
- Experience working in customer-facing roles
- Experience in a tech startup or SaaS company
- Experience in customer success or technical sales
- An understanding of UX and human-machine interaction
- Interest in learning how to apply AI technologies such as Machine Learning and Natural Language Processing in a practical manner
- Experience with HTML, CSS, and JavaScript (or another programming language) is an asset
- Experience with bots, virtual assistants, or other AI/ML technology is an asset .