Comm100’s Next Generation Chatbot: Capable, Approachable and Trustworthy
October 22nd, 2018 | News & Updates

The idea of automating and scaling one-to-one conversations using AI chatbots has created a lot of hype, but a lot of bots have + Read More

Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Comm100 Releases Updated MaximumOn™ Technology, Providing Guaranteed Uptime for All Customers
September 12th, 2018 | News & Updates

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

MaximumOn™ Technology Provides Guaranteed Uptime for Live Chat
September 4th, 2018 | News & Updates

We understand that reliable and robust live chat service is critical to the success of our customers. That’s why we spared no effort + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
Intelligent, Personalized & Helpful: Take a Look at Our Chatbot Developments
June 5th, 2018 | News & Updates

It’s no secret that automation is changing how we work and live. From self-driving cars, to buying groceries through Alexa, artificial intelligence solutions + Read More

Take a Look at our Latest Feature Releases: AI-Powered Chatbot, Co-browsing & Shopify
May 11th, 2018 | News & Updates

What do Chatbot, Co-browsing & Shopify Integration have in common? They’re all designed to help you make serious gains from the latest in + Read More

Why Should You Come and See Us at The ICMI Contact Center Expo & Conference 2018
April 2nd, 2018 | News & Updates

If you own or manage a contact center or deal with customers at all, then you should give serious thought to attending this + Read More

Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications
March 20th, 2018 | News & Updates

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
ISO 27001: Safe, Secure & Compliant Live Chat with Comm100’s New Certification
January 23rd, 2018 | News & Updates

As a provider of live chat to businesses all over the world, companies everywhere trust us to have rigorous information security. That’s why + Read More

Announcing Comm100’s New Knowledge Base—Better Customer & Agent Experiences Through Self-Service
January 4th, 2018 | News & Updates

It’s no longer enough to provide excellent human-led customer service – modern customers want great interactions with agents to be coupled with easy-to-use + Read More

Announcing Comm100’s Live Chat Conversions—Track How Live Chat Drives Customer Conversions
January 2nd, 2018 | News & Updates

Live chat is a perfect tool to help you drive and improve conversions. Research shows it can boost your conversion rate by up + Read More

More Than Just Live Chat — Announcing Facebook and Twitter Integration in Comm100 Live Chat
November 15th, 2017 | News & Updates

Today’s customers want everything on their terms. They expect to be able to contact companies quickly, easily and over the communication channel that + Read More

Hey Good Lookin’! Announcing Comm100’s New and Improved Live Chat Designs
October 18th, 2017 | News & Updates

We’re excited to announce that Comm100 Live Chat has a fresh new look – helping you to better engage your customers and provide + Read More

Chatbot Now Provides Personalized Account Information to Your Customers!
August 2nd, 2017 | News & Updates

Since the launch of our Chatbot, we’ve had some great feedback from our clients on how it’s helped them to save resource by + Read More

Cutting-Edge Customer Experience Ideas from Call Center Week 2017
July 13th, 2017 | News & Updates

Customer service is in a huge state of flux. From Chatbots to culture shifts making their mark on the industry, there were a + Read More

Announcing the Launch of Comm100’s Chatbot
June 7th, 2017 | News & Updates

Comm100 are delighted to announce the launch of our new Chatbot, helping you to get your business ready for the future of customer + Read More

Introducing Audio & Video Chat in Comm100 Live Chat
May 3rd, 2017 | News & Updates

Have you ever had a customer ask to speak with you over the phone during a live chat session? Text chatting is great, + Read More

We Are Switching Comm100 Live Chat Agent Console from Flash to HTML5
March 2nd, 2017 | News & Updates

One significant event that has happened recently on the internet is that main browsers, including Chrome and Firefox, are stopping their full support + Read More