10 Undeniable Dangers of Free Live Chat Apps
May 16th, 2018 | Live Chat

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

Account Based Chat: Three Simple Ways to Boost Your ABM Program
May 9th, 2018 | Live Chat

If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based Marketing (ABM). + Read More

Live Chat vs Phone – What are the Differences?
May 2nd, 2018 | Live Chat

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
April 4th, 2018 | Live Chat

When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More

Business Benefit, Right Now: Why Is Live Chat An Urgent Priority?
March 1st, 2018 | Live Chat

Perhaps you’re like me, and you hunt up and down the aisles of the local hardware store looking for that elusive part. You + Read More

The Art of Boosting Team Morale: How to Motivate Your Live Chat Team
November 29th, 2017 | Live Chat

It doesn’t matter if you’re a student who’s struggling to study for a test, an artist who’s trying to get back to work + Read More

Do Your Live Chat Agents Measure Up? The 9 Best Key Performance Indicators and How To Use Them
November 28th, 2017 | Live Chat

Key performance indicators, or KPIs, are performance measurements that show how effectively a company is achieving its goals. Key performance indicators can be + Read More

How to Go the Distance: Key Tips and Practices for Managing a Remote Live Chat Team
November 23rd, 2017 | Live Chat

So you want to hire a stellar live chat team. Chances are, you’d love to have the option of picking from a vast + Read More

Best Practices for Adding Live Chat to Your Website
October 11th, 2017 | Live Chat

Introduction After you have purchased your live chat solution, the next step is to add live chat to your website and start engaging + Read More

7 Must-Know Differences Between Live Chat and Live Messaging
September 28th, 2017 | Live Chat

Introduction Let’s say you’re online, and searching for a company’s live chat service. You find what appears to be a live chat box + Read More

Top 10 Live Chat Benefits You Have to Know
September 19th, 2017 | Live Chat

If you’re reading this blog post, you probably already know that live chat is a platform that allows you to chat directly with + Read More

Do You Have an Effective Live Chat Onboarding Program? Here’s Why and How You Should Get One
September 13th, 2017 | Live Chat

Once you have interviewed and selected the newest members of your live chat dream team, it’s time to begin integrating them into their + Read More

7 Last-Minute Customer Service Considerations for Video Chat
August 31st, 2017 | Live Chat

Your agents are looking good. Your lighting is perfect. Your sound and background check out. Your image is stellar. You have successfully guided + Read More

4 Important Sound and Background Considerations for Video Chat
August 23rd, 2017 | Live Chat

You’ve considered and perfected your agents’ on-camera appearance… congratulations! They’re looking professional and are ready to tackle a one-on-one video chat without disturbances. + Read More

Do Your Agents Look the Part? 5 Things to Consider Before Video Chatting
August 20th, 2017 | Live Chat

Customer service isn’t known for being a particularly fashionable industry (not that it couldn’t be – most companies have a handful of agents + Read More

12 Ways that Audio and Video Chat Wins Customer Service
August 10th, 2017 | Live Chat

Once a new form of customer service, live chat is increasing quickly and steadily in popularity. Between 2015 and 2016, the total volume + Read More

Customize Your Live Chat Window: Tips and Best Practices
April 20th, 2017 | Live Chat

Let’s say that live chat is a journey. You are a customer who is trying to get from Point A, an issue or + Read More

Planning Your Live Chat Experience: How Many Agents Do I Need?
April 6th, 2017 | Live Chat

After you have defined your live chat objectives, it is time to consider the next step: beginning to implement your live chat software. + Read More