Inbound and Outbound Live Chat – Why You Need to Be Using Both
December 11th, 2018 | Live Chat

Convenience continues to be the consumers’ main motivation for online shopping. At a time when all it takes are a few clicks to + Read More

Customer Contact Week Digital: Live Chat Special Report
December 4th, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

3 ways AI-powered Chat helps Healthcare Providers Improve Patient Experiences and Operational Efficiency
November 13th, 2018 | Live Chat

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

AI-powered Chat brings Conversational Business Intelligence to your Fingertips
November 6th, 2018 | Live Chat

It’s a well-known fact that data is vital to the success of any company. Data analytics provides insights into customer behaviour – which + Read More

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Data-informed insights into live chat best practices and optimization
Live Chat Benchmark Report 2019
How to Improve Call Center Customer Satisfaction with Live Chat
November 1st, 2018 | Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Live Chat Best Practices for Financial Services
October 30th, 2018 | Live Chat

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the + Read More

Secure Your Live Chat With On-premise Deployment
October 25th, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Chat did that! and Now You can Prove it with Chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

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The Future of Live Chat in 2019
Five Tips To Successfully Onboard Live Chat Agents
September 25th, 2018 | Live Chat

Live chat communications continue to trend upwards in importance. No surprise here. eMarketer predicts that in just one year from now, 80 percent + Read More

How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

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Customer Experience at a Crossroads:
What Drives CX Success?
4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

How to Design an Effective Live Chat Button
August 10th, 2018 | Live Chat

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

What are the ‘Five Mys’ of Live Chat?
August 9th, 2018 | Live Chat

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

Comm100 is HIPAA Compliant: Protect Important Health Data with Comm100 Live Chat
July 31st, 2018 | Live Chat

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

Is Your Consumer Trust at Risk? Live Chat Can Help
July 19th, 2018 | Live Chat

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More