How to improve call center customer satisfaction with live chat
October 25th, 2018 | Live Chat

If you’ve ever asked somebody to describe their customer support experience with a company’s call center, there’s a good chance they started their + Read More

Secure Your Live Chat With On-premise Deployment
October 23rd, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Chat did that! And now you can prove it with chattribution
October 2nd, 2018 | Live Chat

Live chat grows up Once an experiment in online engagement, live chat has matured to be a proven digital engagement channel driving sales, + Read More

Five Tips To Successfully Onboard Live Chat Agents
September 28th, 2018 | Live Chat

Note: This blog post was co-authored by Dani Apgar, EVP & Co-Founder of RapportBoost.AI and Kaye Chapman, Content & Client Training Manager at + Read More

Webinar
Thu, Nov 29, 2018 | 9AM PST/12PM EST | 45 minutes
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
How to Design an Effective Live Chat Button
August 10th, 2018 | Live Chat

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More

What are the ‘Five Mys’ of Live Chat?
August 9th, 2018 | Live Chat

For a long time, people have been conducting studies and evaluating data in a bid to figure out how customers make decisions. Many + Read More

Comm100 is HIPAA Compliant: Protect Important Health Data with Comm100 Live Chat
July 31st, 2018 | Live Chat

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

Is Your Consumer Trust at Risk? Live Chat Can Help
July 19th, 2018 | Live Chat

When it comes to doing business in 2018, according to a current Forrester report, the trust of the modern consumer is at an + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction “With digital awareness, the CIO can transform from a technology manager to a business-savvy leader; from a hands-on technical manager to a + Read More

8 Ways that Live Chat is Boosting E-Commerce Sales (And What You Can Do to Get in On It)
June 7th, 2018 | Live Chat

Introduction It’s 2018, and e-commerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

10 Undeniable Dangers of Free Live Chat Apps
May 16th, 2018 | Live Chat

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

Account Based Chat: Three Simple Ways to Boost Your ABM Program
May 9th, 2018 | Live Chat

Image Source If you’re a B2B marketer, it’s basically impossible to have a serious conversation about your business without talking about Account Based + Read More

Live Chat vs Phone – What are the Differences?
May 2nd, 2018 | Live Chat

The use of chat in serving customers is snowballing, and there is quite a bit of evidence around to understand why. Chat in + Read More

Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
April 4th, 2018 | Live Chat

When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More