10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before
April 23rd, 2018 | Customer Service

Have you ever experienced that feeling when you encounter a new piece of information that completely shifts your understanding of the world around + Read More

How To Capitalize On Customer Feedback
April 17th, 2018 | Customer Service

One often overlooked aspect of customer service is sourcing customer feedback. What many managers don’t understand is that customers are often willing to + Read More

The Satisfaction vs Effort Paradox: Reviewing “Lessons from the Mouse” & “The Effortless Experience”
April 16th, 2018 | Customer Service

A long-held belief is that exceptional customer service will bring with it extraordinary loyalty. This is something we’ve always believed to be true + Read More

How to Measure Customer Experience: CSat, NPS and More
April 11th, 2018 | Customer Service

While the internet has opened up new markets for businesses around the world, it has also allowed competition from companies globally. In the + Read More

Customer Service KPIs, Metrics and More: How to Build an Effective Reporting System
March 28th, 2018 | Customer Service

The success of a customer support team is heavily reliant on customer service reports, metrics and KPIs. Reports help managers to gauge the + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
March 20th, 2018 | Customer Service

There is no one right day (or way!) to send a letter to a customer. However, holidays and special occasions can be a + Read More

[Webinar] How to Stop the CSat Nosedive with Chat
March 19th, 2018 | Customer Service

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 19th, 2018 | Customer Service

When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy + Read More

How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples
March 16th, 2018 | Customer Service

Imagine this: two sales letters are sent out to the same customer from two different companies. Both companies offer a product that fills + Read More

5 Things to Consider Before Drafting Sales Letters and Emails
March 14th, 2018 | Customer Service

There are many different types of sales letters and emails. And a quick internet search will show you that there are many different + Read More

The Best Call Center Team Names of 2018
March 8th, 2018 | Customer Service

When it comes to building a smoothly functioning and well-knit team, a lot of factors have to be taken into consideration. Apart from + Read More

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
February 22nd, 2018 | Customer Service

Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able to book you + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2018 | Customer Service

It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech industries. From customized + Read More

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
February 16th, 2018 | Customer Service

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Why Customer Delight Is the Wrong Strategy
February 13th, 2018 | Customer Service

Does customer delight lead to customer loyalty? Many managers would say yes – the concept of delighting customers to cement loyalty has been + Read More

Knowledge Base Examples: 6 Tips for Clean, Professional KBs
February 9th, 2018 | Customer Service

One way to achieve customer service consistency is to create a knowledge base as a single, infallible point of knowledge for customers or + Read More

Choosing My Solution: A Customer Engagement Software Checklist
February 7th, 2018 | Customer Service

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More

What’s the Catch? — 11 Hidden Pitfalls of Your Favorite Customer Engagement Tools
February 7th, 2018 | Customer Service

It happens to many businesses. Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that + Read More