How to Reduce Your Average Handle Time Fast
October 18th, 2017 | Communication

Let’s go! Wrap it up! There are calls in the queue! One or more of these phrases might be familiar to you; many + Read More

30 Empathy Statements and Phrases That Show Customers You Care
September 21st, 2017 | Communication

Note: This blog post was originally published on Jul. 21, 2016, and as it is one of our most popular posts, we have + Read More

How to Apologize to Customers Effectively
September 21st, 2017 | Communication

Note: This blog post was originally published on Nov. 18, 2015, and as it is one of our most popular posts, we have + Read More

How to Say No to Customers in a Positive Way
September 18th, 2017 | Communication

Note: This blog post was originally published on Aug. 2, 2016, and as it is one of our most popular posts, we have + Read More

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Thu, Nov 29, 2018 | 9AM PST/12PM EST | 45 minutes
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
8 Rules for an Effective On Hold Message Script
September 15th, 2017 | Communication

Note: This blog post was originally published on Nov. 20, 2015, and as it is one of our most popular posts, we have + Read More

40+ Phrases to Create Positive Scripting for Customer Service
September 15th, 2017 | Communication

Note: This blog post was originally published on Sept. 14, 2015, and as it is one of our most popular posts, we have + Read More

Sales Tips and Tactics: How to Up Your Game When Selling to Customers
May 17th, 2017 | Communication

It’s no secret: There’s a stigma against sales. From the snake oil salesman to the shoddy pyramid scheme, many people think of sales + Read More

5 Practical Tips for Better Email Writing with Ready to Use Examples
December 15th, 2016 | Communication

Emails are a vital part of every customer service force. Whether helping a customer through a support issue, or shooting off an update + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
Double Your Sales with Awesome Live Chat Upselling Techniques
November 11th, 2015 | Communication

“Sales are contingent upon the attitude of the salesman–not the attitude of the prospect.” – W. Clement Stone If you could double or + Read More

Saying Goodbye: 5 Rules for Ending Your Live Chat Sessions
November 6th, 2015 | Communication

You’ve been there before. You go to your favorite shop and you happily make your way over to the register to make your + Read More

8 Reasons Why You Need a Live Chat Script
November 4th, 2015 | Communication

Would you accuse a play of being bad just because the actors used a script? Of course not. The same should apply to + Read More

The Power of Hello: 4 Steps to Create Effective Live Chat Greetings
October 21st, 2015 | Communication

We all know the old adage, “you never get a second chance to make a first impression.” But did you ever stop to + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
9 Right Things to Do When Dealing with Angry Customers
August 19th, 2015 | Communication

Customers will complain and contact your business when they are angry or frustrated. It is important to teach chat agents how to deal with angry + Read More

Emoticons or not: Make the Right Choice in Business Communication
December 17th, 2014 | Communication

In my last post about live chat etiquette, I have given some common practices in business communication for your reference. While some practices + Read More

7 Live Chat Etiquettes to Boost Your Customer Satisfaction
December 12th, 2014 | Communication

People fall in love with a brand mostly because of the friendliness of customer service representatives. You would benefit a lot from happy + Read More