[Webinar] How to Stop the CSat Nosedive with Chat

March 19th, 2018 | Kaye Chapman | Customer Service | Estimated Reading Time: 1
[Webinar] How to Stop the CSat Nosedive with Chat

If you haven’t yet seen our 2018 Live Chat Benchmark Report, now’s the time to join our live webinar on March 28, 2018 and take a look. The report for this year showed some startling findings – and one of the biggest is that Customer Satisfaction is falling.

In the report, we discuss some of the possible reasons for this fall, with insights and knowledge from myself as well as CCW Digital’s Brian Cantor.

In this webinar, we’ll help you learn what needs to change, giving you practical ideas for safeguarding and improving your customer satisfaction while being mindful of cost reduction and ROI.

We’ll share how the best companies are using chat to provide an exceptional customer service experience as a competitive advantage. We’ll also be touching on on hot topics like personalization, AI, and how to implement effective channel mixes with chat.

Topics of the webinar include:

  • 3 reasons customer satisfaction is falling
  • Top customer expectations for 2018 – and how live chat can help
  • Debunking key myths about live chat
  • Mistakes businesses make with chat – and how to fix them
  • Shining live chat success stories

Register today to secure your spot – if you can’t make the session on the day, then we’ll send you a follow-up recording.

I’m looking forward to seeing you there!


Kaye Chapman is the Content & Client Training Manager at Comm100. She has a wealth of experience working alongside contact centers, improving processes and delivering engaging, effective and fun learning and development solutions. Connect with her on LinkedIn.

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Live Chat Benchmark Report 2018