The Old Live Chat Code Will Stop Working from August 1, 2015

May 4th, 2015 | Anna Cheung | News & Updates | Estimated Reading Time: 1
comm100 live chat code

Starting from August 1, 2015, the old live chat code will stop functioning. If you continue using the old code on your website, your chat button will no longer appear and neither you nor your customers can initiate chats. To stay connected with your customers, please make sure the chat code on all your web pages is updated to the latest version by then.

Definition of Old Live Chat Code

If the live chat code currently installed on your website was got from your Comm100 account before April 27th, 2013, it is the old code.

Benefits of the New Live Chat Code

Iteration and version evolution are the must-taken routes to perfection in the software industry. And the only purpose of every evolution is to improve user experiences. The new live chat code features the following benefits:
  1. Faster chat button and website loading, good for both user experience and SEO.
  2. Fixed the issue that you might experience slow website loading when our chat server was under maintenance.
  3. Removed the “powered by” links in the code, which might cause your website visitors clicking to the Comm100 website by mistake.
  4. Features such as Embedded Chat Window, MaximumOn technologyCustom Variable, and many coming new features require the new code to work.

Compare the Old and the New

Here are some screenshots of the different code versions for you to better understand the situation.

  1. Sample New Code
    comm100 sample code - new
  2. Sample Old Code No.1
    comm100 sample code - old - 1
  3. Sample Old Code No.2
    comm100 sample code - old -2
Should you have any questions or need any help, please don’t hesitate to contact our support team via:
  1. Phone: 1-778-785-0464
  2. Email:
  3. Chat with us

Thank you for all your support.

About Anna Cheung

Anna Cheung heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.

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