We’re excited to announce that we have been named the winner of the MarTech Breakthough award for Best Online Chat Solution!
The MarTech Breakthrough Awards honor excellence and innovation across marketing, sales and advertising technology and showcase marketing technologies and companies that have succeeded in pushing ingenuity and exemplifying the best that the martech industry has to offer. This year’s program attracted more than 2,000 nominations from more than 12 different countries throughout the world. Other winners include household brands like MailChimp, Hubspot, Adobe, Salesforce, EventBrite and Marketo—company that we’re honored to keep.
The award solidifies our leadership in the live chat industry and is a testament to the completeness of our digital conversations solution. Comm100 Live Chat provides both customer service agents and marketers with the ability to convert website visitors into customers. With its proactive chat function, agents and bots can work together seamlessly to engage shoppers directly and contextually, resulting in more purchases and increased upsell and cross-sell opportunities. Further, by leveraging user data such as location, IP address, viewing history and time spent on a webpage, live chat arms marketers with real-time insights into customers, allowing them to create a brick-and-mortar-type personalized experience in an online environment.
Our solution delivers tailored, one-to-one messages to the right person, in the right channel, at the right time, ensuring optimized customer service and powerful results. As the live chat industry continues to expand, it will have significant impact on companies’ ability to improve and personalize customer experience, boost sales and increase employee effectiveness, but only if done right. This win validates our technology’s hard work and we’re excited to continue working to stay on the leading edge of live chat innovation.