We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award winner!
This 13th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders and market movers in the contact center and customer care industries.
On the heels of our MarTech Breakthrough award win for Best Online Chat Solution, this award serves as yet another proof point to Comm100’s dedication to improving both customer service technology and the customer experience. Our second-generation chatbot was introduced in response to today’s rapidly evolving live chat landscape, which has transformed to embrace smarter experiences for both chat visitors and agents. AI-powered chat features Natural Language Processing — which allows the Comm100 bot to look past literal words and understand the intent behind what users are really saying. It also supports rich media capabilities and the ability to execute common business operations in a range of use cases including banking, e-commerce, hospitality and more. Armed to communicate in 21 different languages, our AI-powered chat represents the leading edge of chatbot evolution in a design that makes AI more accessible and more functional for contact centers of all sizes.
As chatbot technology continues to advance, it will keep improving customer service in contact centers while allowing live agents to focus on customer requests that require their human touch. This win validates our technology’s hard work and we’re excited to continue working to stay on the leading edge of AI-enabled chat.
Results of the 2018 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and details of the award can be found here. For more information on our Live Chat solution, contact us or reach out for a demo.