Ensuring that your customers can reach you in a click (or two) is crucial to offering great digital customer service and is what makes live chat such a popular customer support + Read More
As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, PCI, and GDPR.
Now, Comm100 has another industry-leading security standard in place meant to further protect the healthcare organizations that depend on our live chat services: HIPAA compliance.
As of today, all of our clients who provide treatment, payment and operations in healthcare are covered under the HIPAA Privacy Rule, HIPAA Security Rule, and HIPAA Breach Notification Rule.
We take privacy very seriously, especially when it comes to personal health info. That’s why we are proud to be one of the only live chat software providers that adhere to this important security standard.
HIPAA, or the Health Insurance Portability and Accountability Act, was introduced in the United States in 1996 to protect the privacy and security of certain health information. As stated on the U.S. Department of Health & Human Services’ website, a major goal of HIPAA is “to protect the privacy of individuals’ health information while allowing covered entities to adopt new technologies to improve the quality and efficiency of patient care.”
Comm100 is a Business Associate (BA) in the HIPAA world, meaning that we accept some of the risk associated with the private health information (PHI) our clients might carry. Our protected clients, which includes health plans, health care clearinghouses, and health care providers, are Covered Entities (CE).
Unsecured communications with patients can result in HIPAA violations and hefty noncompliance penalties of up to $50,000 per incident. Comm100’s HIPAA compliance means that our platform has met the privacy and security standards necessary to protect patient data from breach and our clients from liability. This includes the following:
Almost two-thirds of historical data breaches involved a Business Associate. As a HIPAA compliant BA, Comm100 is dedicated to keeping the transmission of private health data safe and secure.
You can learn more about our HIPAA compliance and other security features by accessing our white paper, Comm100 Live Chat Security Features and Practices.
Are you interested in working with one of the most security compliant live chat providers in the industry? Contact us to find out more.
We’d love to share more information with you about our HIPAA compliance as well as our ISO 27001 certification, how we use PCI compliance measures, Visitor SSO, TRUSTe protection, MaximumOn Technology, rigorous data backup policies and our world-class data center to provide you with secure, compliant live chat.
In this security white paper, we present a detailed and comprehensive report on our security processes and standards. Through this we hope not only to prove our commitment to protecting our customers’ data, but also how we keep our application safe from cyber threats.