Customer Contact Week Digital: Live Chat Special Report
December 3rd, 2018 | Live Chat

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

Secure Your Live Chat With On-premise Deployment
October 23rd, 2018 | Live Chat

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Take a Look at our Latest Social Releases: WeChat Integration, Social Tagging, and Social Routing
October 9th, 2018 | News & Updates

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Comm100 Wins 2018 Contact Center Technology Award from CUSTOMER Magazine
October 5th, 2018 | Awards

We’re excited to announce that TMC, a global, integrated media company, has named our AI-powered chat as a 2018 Contact Center Technology Award + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
How to Deliver Better Customer Service with Comm100 Live Chat
September 18th, 2018 | Live Chat

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

Comm100 Releases Updated MaximumOn™ Technology, Providing Guaranteed Uptime for All Customers
September 12th, 2018 | News & Updates

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

Live Chat Software Review: Top 8 Questions to Ask
September 11th, 2018 | Live Chat

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Live Chat – Lots to Love, But How to Choose?
September 7th, 2018 | Live Chat

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
4 Ways Live Chat Reduces Your Operating Costs
September 6th, 2018 | Live Chat

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

Comm100 Wins MarTech BreakThrough Award for Best Online Chat Solution
August 24th, 2018 | Awards

We’re excited to announce that we have been named the winner of the MarTech Breakthough award for Best Online Chat Solution! The MarTech + Read More

How to Design an Effective Live Chat Button
August 10th, 2018 | Live Chat

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More