Rising customer expectations means that organizations are squaring off against their competitors with superior customer experience when it comes to attracting and retaining + Read More

Customer experience (CX) is centered on the needs and perceptions of the customer, not the business. This includes understanding customer needs at every + Read More

Customer Contact Week (CCW) Digital’s special reports are a great resource to catch up on the latest technology, best practices, and trends for + Read More

Delivering great customer service is a challenge in every industry. When it comes to healthcare, accessibility, privacy, and personalization raise the bar even + Read More

When considering any technology investment, security and privacy are non-negotiable. No matter which support channels your business offers, keeping your confidential customer data + Read More

Let’s get social Nearly 70% of today’s consumers use social media to engage with businesses and the trend shows no sign of stopping. + Read More

Now more than ever, live chat is the channel of choice for communications between organizations and the customers they serve. In fact, over + Read More

In the tech world, reliability is the key to success; no matter how innovative or groundbreaking technology is, if it’s not reliable, customers + Read More

So, you’ve decided to add live chat software to your website. Congratulations! You’re on your way to more meaningful, personalized interactions for your + Read More

Live chat is an essential customer experience channel. 53% of customers say they would prefer to use online chat before calling a company + Read More

At its core, running a successful business requires earning more than you spend. Even if you have the best product or service in + Read More

Live chat is an invaluable tool that can help you provide customers with real-time support. Clicking the chat button is the first touchpoint + Read More