This is What Exceptional Customer Service Looks Like In 2018
August 23rd, 2018 | Customer Service

It’s 2018, and customer expectations are changing faster than ever. Consumer patience is dwindling; we want better, more accessible products, and everything that + Read More

Addressing metrics gaps between bot-led and human-led service
August 21st, 2018 | Customer Service

The decision to take on chatbot customer service is an exciting one for companies. Like with any new initiative, there are a series + Read More

Comm100 is HIPAA Compliant: Protect Important Health Data with Comm100 Live Chat
July 31st, 2018 | Live Chat

As a live chat provider, we adhere to the highest standards across a range of privacy and security requirements such as ISO 27001, + Read More

8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction “With digital awareness, the CIO can transform from a technology manager to a business-savvy leader; from a hands-on technical manager to a + Read More

Webinar
Thu, Nov 29, 2018 | 9AM PST/12PM EST | 45 minutes
Veridian Credit Union Delivers Quality, Real-time Customer Support with Live Chat
Get Ready for The Shopping Season with These 10+ Tips
June 13th, 2018 | Customer Service

Introduction We’ve heard it so many times it’s become a cliché: “The early bird catches the worm.” For retailers, this old saying rings + Read More

8 Ways that Live Chat is Boosting E-Commerce Sales (And What You Can Do to Get in On It)
June 7th, 2018 | Live Chat

Introduction It’s 2018, and e-commerce is truly having its moment. Convenience, necessity, leisure, and the pursuit of better deals are just a handful + Read More

10 Undeniable Dangers of Free Live Chat Apps
May 16th, 2018 | Live Chat

“Free” is one of the most powerful sales words of all times. From our attraction to free shipping to our draw to Buy + Read More

Complaining Customers Are Your Best Customers. But Why?
May 10th, 2018 | Customer Service

Introduction If you work in customer service, chances are you know the signs of a complaining customer. You might recognize them by their + Read More

eBook
Chatbot Success:
How to Save Time, Money & Effort in Customer Interactions
Baby Boomers, Millennials and More: Here’s How to Manage a Multigenerational Workforce
May 1st, 2018 | Customer Service

Introduction In the news and on social media, it seems like there’s a war raging between the generations. Baby Boomers have accused Millennials + Read More

Chatbot Do’s and Don’ts – These Are the Best and Worst Chatbot Practices
April 4th, 2018 | Live Chat

When it comes to designing Chatbots, there are a few simple practices that separate helpful, high-performing bots from Chatbots you’d rather see put + Read More

Holidays, Birthdays and More – 20+ Letters to Customers for Special Occasions
March 20th, 2018 | Customer Service

There is no one right day (or way!) to send a letter to a customer. However, holidays and special occasions can be a + Read More

How to Write a Winning B2B Sales Letter in 7 Easy Steps
March 19th, 2018 | Customer Service

When selling to businesses, sales emails and letters are an effective way to pique corporate interest in your product. They aren’t as pushy + Read More

Report
Live Chat Benchmark Report 2018:
Real world data with expert analysis
How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples
March 16th, 2018 | Customer Service

Imagine this: two sales letters are sent out to the same customer from two different companies. Both companies offer a product that fills + Read More

5 Things to Consider Before Drafting Sales Letters and Emails
March 14th, 2018 | Customer Service

There are many different types of sales letters and emails. And a quick internet search will show you that there are many different + Read More

Journey Mapping for Chatbots: How to Create a Chatbot Decision Tree from Scratch
February 22nd, 2018 | Customer Service

Source: Liam Pozz Most consumers have noticed: there’s a huge gap in capabilities in the Chatbot industry. While one Chatbot may be able + Read More

It’s All About The $$$ – How Much Money Can Chatbots Actually Save You?
February 20th, 2018 | Customer Service

Source: Alex Knight It’s hard to remember a time when Chatbots weren’t a hot (albeit, polarizing) topic in the customer service and tech + Read More

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?
February 16th, 2018 | Customer Service

Introduction Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t + Read More

Choosing My Solution: A Customer Engagement Software Checklist
February 7th, 2018 | Customer Service

Choosing a customer engagement software solution can be daunting. But you’re not alone — we’ve compiled this checklist of things to consider when + Read More