What Is Agent Self Evaluation and How to Introduce It into Your Organization
November 21st, 2017 | Customer Service

Technical support and customer service is not a picnic. It’s a difficult, sometimes grueling job with little recognition or reward, where agents often + Read More

Customer Service Professional Development – Resources To Help You Learn & Grow
November 14th, 2017 | Customer Service

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. + Read More

10 Contact Center Management Mistakes & Best Practice Tips to Fix Them!
October 30th, 2017 | Contact Center

Contact center management is a difficult job. Even as an outsider, if you’ve spent any time at all working alongside a call center + Read More

The Seven Deadly Sins of Bad Customer Service
October 17th, 2017 | Customer Service

Before “customer service” was even a thing, the Seven Deadly Sins existed as a guideline for moral living. Perhaps somewhat surprisingly, some of + Read More