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Omnichannel Customer Engagement Software

Give your customers answers – anytime, anywhere, effortlessly.

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24/7 engagement with smart AI automation

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Accurate omnichannel responses improves customer satisfaction

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Insightful analytics and reporting for better personalization

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IRON-CLAD PRIVACY & SECURITY

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IRON-CLAD PRIVACY & SECURITY

 AICPA SOC
 Hipaa
 Microsoft Partner
 PCI
 GDPR
 ISO

OMNICHANNEL CUSTOMER ENGAGEMENT SOFTWARE

Give maximal customer service with
minimal customer effort. 24/7.

live chat

Live Chat

chatbots

Chatbots

automation

Automation

knowledge base

Knowledge Base

voice bot

Voice Bot

ticketing

Ticketing

messaging

Social Media & Messaging

Outreach

Outreach

Easily extend your capabilities,
across all channels with flexible & reliable software.

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Chatbots and automation tools save time for your customers and your agents.
Why use it?
Free up your agent time to focus on more complex tasks. Personalized AI chatbots and tools can handle 80% of customer needs.
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How can I use this?

Answer questions and process requests with chatbots

Automate tasks like IT requests, bookings, and claims so agent can focus on more important things

Assist agents with suggested resolutions to incoming queries

An AI-powered virtual assistant that communicates with your customers via speech through digital voice and telephony channels.
Why use it?
Reduce long telephone wait times and frustrated customers by handling unlimited simultaneous conversations, providing immediate and 24/7 support .
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How can I use this?

Automate the simple yet time-consuming inquiries so agents can focus on more difficult tasks and queries

Integrate your telephony integration or let us build the infrastructure for you

Use an intuitive and code-free drag-and-drop flow builder with a wide array of customization options.

Real-time text, voice or video support saves money while being even more productive.
Why use it?
Give agents optimal tools to get the job done right. Maximize your real time support for a competitive edge!
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How can I use this?

Enable live support with chat, audio chat, video chat, file sharing or co-browsing

Monitor chats and manage service quality with full permissions control

Gain insight with analytical reporting on your team’s interactions

Manage all your customer inquiries from email, social media messaging, and SMS on one robust and easy-to-use system.
Why use it?
Resolve complex issues with a powerful support ticket system, targeted routing and effective tracking.
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How can I use this?

Take the conversation to where your customer is - email, SMS, social media

Guide the customer journey across channels from one easy-to-use system

Follow up on complex customer service issues with robust and efficient ticketing

Fast self-service answers for your customers, detailed help resources for your agents
Why use it?
Make information easy to find - for internal and external users - with lightning-fast search and relevant answers.
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How can I use this?

Have visitors access documents and faqs right from the chat window

Speedily supply agents with pertinent information - with just a few clicks

Choose what information to share with customers, employees and shareholders

Trusted by leading institutions globally for reliable, round-the-clock service.

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Omnichannel student engagement for higher education

Boost student engagement with 24/7 support on all digital channels.

Experience — and offer — CX Excellence.

100+ features

CX is our business. But it doesn’t stop at the product team. Although they don’t stop either.

100% invested

CX excellence is your experience. And that’s the magic of our team. Because they won’t stop at just being excellent either.

Uptime guaranteed. Period.

Our proprietary MaximumOn™ technology offers the industry’s highest possible availability. MaximumOn™ keeps your core live chat service online even during scheduled maintenance or unexpected system downtime.

95% training CSAT

We don’t just sell you software – we promote successful results. We customize all training to create a program that works for your team size and level of expertise so every minute spent learning moves you towards your goals.

Plugged In

Connect your tech stack with a wide range of off-the-shelf integrations. A highly flexible API lets you transfer data to and from other platforms. Easy integration makes your CX software implementation stronger, more resilient, and more effective.

Fast N’ Easy

Get up and running and customized with an intuitive, modern UI. Getting your agents ready to chat is a breeze. Simply manage multiple interactions, switching between devices or refreshing browsers without losing a session or history data.

We make good on our customer service promise

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And we know how to keep earning your trust

security

Secure

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Personalized

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AI-powered

Award-winning Software

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Corporate Excellence Awards
Customer Awards
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WITH COMM100

Keeping customers happy is easier.
But measuring your ROI is super simple.

15seconds

Copy and paste your unique line of code. And you are… live chatting!

21days

Get a solution suited to your business needs. With room to grow!

90days

Receive data, insights and recommendations so you can level up. Yes, even more!

100insights

Gain clarity with our 100 top interactions report. Stop sweating the wrong stuff.

“I am really impressed by my friends at Comm100.
They turned me into a believer that chatbots could make my CX program and solution better. ”

Jay Hollister

Senior Director of CX at Canadian Red Cross

Omnichannel Extensibility

Voice and digital communication channels in one platform

Integrate your voice system into Comm100’s digital platform to simplify your service delivery with one piece of secure tech, while improving CX by letting your customers connect with you on their channel of choice.

student

What Comm100 success can look like for you

Adopted Comm100 Live Chat & Chatbot across 5 departments

Product used

  • Live Chat
  • Chatbot
Customer Stories

Thompson Rivers University

"The beauty of Comm100 is that every channel can be connected into one platform so we can connect with and support more students, more efficiently."

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Hit 1683% ROI with Comm100 Live Chat & Chatbot

Product used

  • Live Chat
  • Chatbot
Customer Stories

IMAGINiT

"The Comm100 team has been awesome... I really like having a dedicated person for customer support so I can so easily and quickly get an answer to my question."

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Low CSATs recovered to a stellar 4.5/5 with implementation of Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Canadian Blood Services

"As the telephone channel was becoming less and less popular, live chat has enabled us to reach a whole new audience that we otherwise were missing out on."

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Generated $6M in the pipeline and $4M in revenue with Comm100 Live Chat

Product used

  • Live Chat
Customer Stories

Fitbit

"Comm100 had a good mix of both and supported our sales use case better than other vendors we evaluated."

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Response time cut to 7 seconds from 5-10 minute waiting time with Comm100 Live Chat & Video

Product used

  • Live Chat
  • Audio/Video Chat
Customer Stories

Dawson College

“The support we received from Comm100 was exceptional. We knew that our use case was not typical, but the team was extremely helpful and accommodating to our unique needs."

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See how 15,000+ businesses are building stronger and better customer connections with Comm100 omnichannel customer engagement.

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