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Search results for: Release Updates


Debunked! The Top Six Most Common Live Chat Myths
April 30th, 2019 | Live Chat

With the rise of every new, digital communication channel, there’s always certain misconceptions or hearsay spread around with it – and I can’t + Read More

Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model
December 14th, 2022 | Customer Experience

Customer experience (CX) is the convergence of three elements – human, process, and increasingly, technology. With 100% of customers clamoring for self-service options + Read More

The Best Customer Experience Needs the Best Agent Experience – Expert Commentary
May 13th, 2021 | Customer Experience

Ten years ago, it wouldn’t have been uncommon to see people switch off merely at the sound of ‘customer experience’ in conversation. Once + Read More

How Agent-facing AI can Accelerate Training and Onboarding (With a Step-by-step Checklist)
July 9th, 2019 | Customer Experience

How does your contact center handle new starter training and onboarding? In my experience, most businesses fall into three camps: Trial by fire + Read More

8 Reasons Why Your CIO Will Love Live Chat
July 10th, 2018 | Live Chat

Introduction Technology is changing many roles in business – even the roles of the people who are responsible for implementing it. As software + Read More

Long Live Email! Comm100’s New Ticketing Integration for Smoother Customer Communications
March 20th, 2018 | News & Updates

Email has been around for decades, but despite being a seasoned communication channel, it’s not losing popularity. It’s still widely cited by customers + Read More

10 Critical Digital Marketing Mistakes That eCommerce Stores Need To Avoid
November 1st, 2017 | Customer Service

Many digital marketing mistakes are fueled by one major misconception: eCommerce is easy. People tend to perceive eCommerce as a platform through which + Read More

15 Customer Retention Strategies for Long-Term Customer Loyalty
October 9th, 2016 | Customer Service

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. But + Read More