Comm100 Ticket Get Started

Description

Welcome to Comm100! This video demo will show you how to get started with Comm100 Ticket.

Comm100 Ticket helps you handle and track customer inquires through multiple channels, including email, help desk, website, live chat and more.

First, go to the Ticket portal to do some account setups. You can track and manage email tickets. In this regard, you need to add your email server information into Comm100 Ticket. You can also track and manage portal tickets submitted from your Help Desk. In this situation, you need to integrate Comm100 Ticket with Comm100 Help Desk in your account.

Second, go to Comm100 Apps Integration. You can check Integrate with Comm100 Help Desk. Here you can also integrate Comm100 Ticket with other Comm100 applications.

Third, go to the Tickets tab. The Query, Department and Label in the left column menu help you quickly locate tickets. Comm100 Ticket offers a series of comprehensive reports regarding your ticket distribution, staff performance and customer rating. As an extra bonus, Comm100 Ticket enables you to collect customer inquiries from your website by adding a web-to-ticket form onto your web pages