You can generate a unique Comm100 ticket number for each case, assign each ticket to a specific operator to have clear responsibility, reply each ticket, track the status and priority of each ticket, etc.
You can insert canned responses, knowledge base articles and a Rating URL to your ticket message when handling a ticket.
You can create ticket queries with multiple conditions, including assignee, status, priority, department, if read, create time, etc., and save the queries for future quick use.
Email Servers Integration
You can add, edit or delete a server to integrate the email account(s) with Comm100 Ticket.
Comm100 Apps Integration
Comm100 Ticket can run independently or be integrated with other Comm100 modules so that you have multiple channels to communicate with your clients.
You can integrated Comm100 Ticket with your website so that your website visitors can submit their inquires by submit a ticket.
Web Ticket Page Style
You can choose a web ticket page style.
You can create a new field, edit and delete an existing custom field to freely personalize your follow-up emails, tailor your web-to-ticket form, and define your auto update and auto follow-up rules.
You can create and manage the rules to automatically trigger the information updates of your ticket.
Auto Follow Up
You can create, edit or delete the rules to automatically trigger the auto follow up to your contacts.
You can create a new department that helps you manage your operators' permissions.
Ticket Distribution Report
You can view the statistical summaries regarding the distribution of your tickets according to their Status, Priority, Source, Assignee, Department, Email Server, and Rating.
You can restore or purge certain deleted records.
Operator Permission Setting
You can define the permissions of each operator, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc.
Operator Group Permission Setting
You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc.