Comm100 Ticket - Screen Shots

Please refer to the screen shots below to get a better overview of Comm100 Ticket.

Tickets

You can generate a unique Comm100 ticket number for each case, assign each ticket to a specific operator to have clear responsibility, reply each ticket, track the status and priority of each ticket, etc. Tickets - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Tickets Reply

You can insert canned responses, knowledge base articles and a Rating URL to your ticket message when handling a ticket. Tickets Reply - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Query Management

You can create ticket queries with multiple conditions, including assignee, status, priority, department, if read, create time, etc., and save the queries for future quick use. Query Management - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Email Servers Integration

You can add, edit or delete a server to integrate the email account(s) with Comm100 Ticket. Email Servers Integration - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Comm100 Apps Integration

Comm100 Ticket can run independently or be integrated with other Comm100 modules so that you have multiple channels to communicate with your clients. Comm100 Apps Integration - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Website Integration

You can integrated Comm100 Ticket with your website so that your website visitors can submit their inquires by submit a ticket. Website Integration - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Web Ticket Page Style

You can choose a web ticket page style. Web Ticket Page Style - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Header and Footer of Web Ticket

You can customize the header and footer of your web ticket. Header and Footer of Web Ticket - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Fields

You can create a new field, edit and delete an existing custom field to freely personalize your follow-up emails, tailor your web-to-ticket form, and define your auto update and auto follow-up rules. Fields - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Auto Update

You can create and manage the rules to automatically trigger the information updates of your ticket. Auto Update - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Auto Follow Up

You can create, edit or delete the rules to automatically trigger the auto follow up to your contacts. Auto Follow Up - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Departments

You can create a new department that helps you manage your operators' permissions. Departments - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Ticket Distribution Report

You can view the statistical summaries regarding the distribution of your tickets according to their Status, Priority, Source, Assignee, Department, Email Server, and Rating. Ticket Distribution Report - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Recycle Bin

You can restore or purge certain deleted records. Recycle Bin - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Operator Permission Setting

You can define the permissions of each operator, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc. Operator Permission Setting - Comm100 Ticket - The Powerful Web-Based Support Ticket Software

Operator Group Permission Setting

You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Assigned to Me Tickets, Manage All Tickets, Permanently Delete Tickets, Manage All Queries, Manage Labels, Manage Website Integration and View Reports, etc. Operator Group Permission Setting - Comm100 Ticket - The Powerful Web-Based Support Ticket Software
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