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Features
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Screen Shots & Explanations
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100% Hosted & Web-Based
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Fully Hosted
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No Installation & Zero Management
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100% Web-Based- working with any standard web browser, such as IE, Firefox, Chrome,
Opera & Safari, etc.
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Multi-Source Ticket Capture
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Integration with Your Existing Email System
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Integration with Comm100 Help Desk
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Integration with Your Website
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Integration with Comm100 Live Chat
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Support Both Microsoft Exchange & POP3 Mail Server
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Ticket Tracking & Management
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Unique Ticket Id (S10000-T 99)
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Automatically Assign Ticket
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Department Routing
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Update Ticket Status & Priority
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Mark as Read/ Mark as Unread
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Merge Tickets
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Flexibly Delete Tickets
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Directly Re-assign Ticket
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Track Ticket History& Update
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View Activities in All Comm100 Applications
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Add Internal Notes
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Attach Call Logs
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Add Linked Tickets
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Add Labels
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Carbon Copy (CC) and/or Blind Carbon Copy (BCC)
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Reply to Specified Users or Contacts
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Insert Canned Response
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Add Attachment
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Insert Knowledge Base Article Link/Content
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Insert Rating URL into Ticket
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Automatically Insert Signature
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Switch HTML to Plain Text
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Save as Draft
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Forward Tickets
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Web Ticket
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Breakline
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Advanced Ticket Query
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Multi-Way Ticket Queries
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View Tickets according to Queries/Labels/Departments
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View Your 5 Recent Tickets
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Quick Query
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Public/Private Query
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Customize Query Conditions
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Select Fields to Display in Ticket List
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Set Field Display Order in Ticket List
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Website Integration/Web-to-Ticket Form
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Multiple Website Integration Plans
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Preview Plan
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Customize Fields
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Set Field Order
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Enable Verification Code
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Enable Attachment
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Customize CSS Code
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Ticket Processing Automation
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Auto Update Ticket Properties
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Customize Auto Update Conditions
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Enable/Edit/Delete/Copy Existing Auto Update
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Smart Auto Follow up
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Configure Operational Business Hours
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Auto Email Notification on Follow ups
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Customize Follow-up Conditions
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Personalize Follow-up Emails
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Unlimited Custom Fields
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Customer Rating
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Enable Rating in Help Desk
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Send Rating Invitation Email
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Edit Rating Greeting Message
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Customize Rating Grades
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Allow Comments
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Report & Analytics
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Ticket Distribution Reports
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Ticket Distribution with Date Reports
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Ticket Performance Reports
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Email Sever Performance Reports
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Department Performance Reports
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Operator Performance Reports
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Auto Follow-up Emails
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Non-existent/Spam-Reported Address
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Permission Setting
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Set Operator Permission
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Set Operator Group Permission
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