What's New

Comm100 Live Chat 6.0 (Oct. 24, 2011)

1. Added more integration options with other Comm100 modules
   • Added integration with Com100 Help Desk
     Comm100 Help Desk is a help desk application that provides information and assistance resource to your customers/prospects. After the integration, your customers/prospects can initiate chats or leave offline messages to you from your Comm100 Help Desk when they are checking their Ticket status, reading Forum posts, viewing Knowledge Base articles and so on.
2. Added Departments which allows you to group operators into departments. Departments help you route visitors to the most suitable operators. *
3. Added custom fields to Pre-Chat window and Offline Message window. *
4. Added Post-Chat Rating which allows visitors to rate and comment on operators' service performance. *
5. Added auto invitation rules which allow you to set up conditions for auto invitations so that you can pre-decide who should be invited to chat with you and when to invite them. *
6. Added more reports. *
   • Added Search Engine Report, which allows you to view and analyze the search engines and keywords visitors use to search for your website.
   • Added Rating Report, which allows you to view the ratings your visitors made on operators' service performance.
   • Added Auto Invitation Report, which allows you to view how many auto invitations are sent out and how many are accepted by visitors.
   • Added Refused & Missed Chats Report, which allows you to view how many and which chats are refused/missed.
   • Added Operator Work Time Report, which allows you to view operator's working status at any point of time.
   • Added Operator Performance Report, which allows you to view and analyze your operators' performance, including their average online time, average away time, chat times, chat minutes, average rating etc..
7. Added the option for you to customize the invitation message which can be sent along with your invitation button.
8. Added Auto Accept Chat Requests.
   • Added the option for you to set a max number of concurrent chats that each operator can take.
   • Added the option for you to route visitors to the operator they chatted with last time.
9. Added more visitors' detailed information in the Visitor Monitor window.
   • Added Search Engine and Keywords columns in the Visitor Monitor window.
   • Added Chat Requesting Page which informs you of the web page on which a chat request is initiated.
   • Added View All Activities which allows you to have a 360 degree view of all history activities a visitor has conducted on your site, including chats, offline messages, forum posts, submitted tickets, received newsletters, viewed Knowledge Base articles and so on.
10. Added permission settings which allow you to set Live Chat permissions for each operator.
11. Added the option for you to ban visitors by Visitor Id, IP or IP range. Banned visitors are not displayed in the Visitor Monitor window, and cannot initiate chat requests or leave offline messages.
12. Added the option for you to delete chat transcripts, offline messages and navigation history.
13. New features and improvement in Code Plans
    • Changed the name of Code Plans menu to Website Integration.
    • Improved user friendliness of integrating Comm100 Live Chat with your website.
    • Added visual and audio alert on the visitor side chat window.
    • Added the option for you to upload your images from your machine for Chat Button, Pre-Chat Window, Invitation Button, Chat Window, Offline Message Window and Rating window.
    • Added the option for you to customize the error messages on the visitor side windows.
    • Improved usability of using multiple chat buttons on one web page.
    • Added the option for you to route chat requests to a specified operator.
    • Added the option to automatically stop chats if visitors do not respond within a defined period of time
14. Improved usability of the desktop client.
    • Added Auto log-in feature which allows you to log into Visitor Monitor upon logon.
    • Added the option for you to minimize the desktop client to the system tray.
    • Added pop-up notifications for New Visitor and Chat Ended. You can manually enable/disable pop-up notifications.
15. Improved usability of Visitor Monitor.
    • Added a time stamp to each chat message.
    • Added Spell Check.
    • Added keyboard shortcuts for 'Send' and for 'Force a Line Break'.
    • Added previewing what a visitor is typing in real time during a chat.
    • Improved usability of sending a clickable URL. You can directly send a clickable URL without using Canned URL.
    • Improved sound alert setting.
    • Added more sound options for sound alert.
    • Added the option to adjust the sound volume.
    • Added the Capture feature which allows you to capture the information of a visitor for future review. Captured visitors are displayed in Visitor Monitor even after they leave your site.
    • Added automatically sending an operator-specific-greeting message when a chat request is accepted.
    • Added the option for you to filter out visitors from Visitor Monitor after they have been idle on your website for a period of time you have defined.
    • Added the option for you to hide certain columns, rearrange column order and adjust column width.
16. Added the option to support the right-to-left text alignment (e.g. Arabic and Hebrew).
    • Support the right-to-left text alignment on the visitor side windows.
    • Support the right-to-left text alignment of each chat messages on the operator side.
17. Added automatically sending offline messages to multiple email addresses.
18. Added sending chat transcripts automatically/manually to multiple email addresses.
19. Added the option for you to create canned message/URL categories to group and manage canned messages /URLs.
20. Fixed the bug that Google Chrome is recognized as AppleMAC-Safari 5.0 in Visitor Monitor.
21. Fixed the Error 1009 issue which occurs when operators change filter options in Visitor Monitor before visitors' information has been completely loaded.
22. Other minor fixes and tweaks.

* The feature is included in our "Help Us Help You" program and will not be available for everyone. Read more...

Comm100 Live Chat 5.0 (Nov 14, 2010)

1. Added 3 Visitor Monitor Mobile Clients:
   • iPhone Client
   • BlackBerry Client
   • Java Based Mobile Client
2. Added features on visitor side:
   • Support Screen Capture during a chat (visitor side only).
   • Support File Transfer during a chat.
3. Improved usability of Visitor Monitor.
   • Added Away status for operators. An operator in away status is invisible to visitors while can still monitor surfers. When all log-in operators are in away status, the chat button shows offline.
   • Added Monitor chat operation allows administrators to monitor ongoing chats while being invisible to chat participants.
   • Allow operator(s) to send file(s) to a visitor.
   • Added operator list showing log-in operators in online or away mode.
   • Improved the usability of Private Message.
   • Added Auto-start to load the desktop client automatically when the computer is switched on.
   • Support double click on a selected visitor to accept a chat request.
   • Improved the usability of accepting a chat.
   • Added an option to go back to Admin Panel from Visitor Monitor Window.
4. Added background/text color customization of visitor side windows.
5. Added an option to disable emailing transcripts.
6. Added an option to hide the offline button.
7. Improved Transcripts Report.
   • Added query for access records of visitors who have never chatted or left any offline messages before.
   • Enabled to access the offline message attachment(s) in your Site Email.
8. Improved performance of the chat server.
9. Other minor fixes and tweaks.

Comm100 Live Chat 4.1 (Jun 6, 2010)

1. Added Japanese, German and Spanish language options to the interface texts and system messages in visitor side windows. Other language options, such as French, are on the way now.
2. Added Visitor Monitor Desktop Client which features auto-installation and auto-upgrade.
3. Added floating style for Chat Button which enables you to make your chat button floating when visitors scroll your web page.
4. Improved the usability of Visitor Monitor.
   • If you log into the visitor monitor again with active site information at the same or different machine, the system will allow you in and stop the previous session.
   • The URLs of Current Page and Referrer in Visitor List are clickable.
   • Added Non-modal pop-up windows including Canned Message, Canned URL, Private Message, Contact Details, Preference, and Transfer which allows operators to use multiple windows at the same time.
   • Retain the contents of the original input in the chat input panel when adding Canned Message/URL.
   • The Contact Details interface is more user-friendly.
5. Other minor fixes and tweaks.

Comm100 Live Chat 4.0 (May 8, 2010)

1. Operator Side
   • Integrated with Comm100 Email Ticket; Chat transcripts and offline messages can be attached to tickets automatically. All complicated customer issues will be under your thumb and you can follow up and solve customer issues much more efficiently and effectively.
   • Added customizable interface on the visitor site windows, which allows operators to tailor the language in the chat window, pre-chat window and offline message window, as seen in following figure:
   • Added custom system messages in the code plans page, as seen in following figure:
   • Added a Product/Service column in Visitor Monitor, which allows operators to select certain visitors before accepting chat requests.
   • Added Typing Indicator which enables operators to see when a visitor is typing.
   • Improved column layout in Visitor Monitor, which allows operators to customize the column size and column order and the changes can be saved.
   • Fixed the bug which had previously prevented Visitor Monitor window jumping to the current page, or changing color at the bottom task bar when a chat request is received.
2. Visitor Side
   • Added customizable drop down list of Product/Service option in pre-chat form, which allows visitors to select a certain product or service before initiating a chat, as seen in following figure:
   • Added Typing Indicator which enables visitors to see when an operator is typing.

Comm100 Live Chat 3.0 Released. (Jan 24, 2010)

Comm100 Live Chat 2.1 Released. (Nov 8, 2009)

Comm100 Live Chat 2.0 Released. (Sep 17, 2009)

Comm100 Live Chat 1.0 Released. (Aug 5, 2009)