100% Communication, 100% SuccessComm100 Knowledge Base - Screen Shots
To give you a better idea about Comm100 Knowledge Base, we put several screen shots here for your reference.
Operator Side
Category
Visitors can see the child categories, all articles, the most popular articles as well as recently viewed articles in a specific category.
Article
Visitors can view, comment on, rate knowledge base articles, etc.
Choose Page Style
Your can choose a page style of your knowledge base.
Customize Header and Footer
You can customize the header and footer of your knowledge base.
Website Integration
You can set up Comm100 Knowledge Base on your site by copying the code and pasting it onto your web pages. Comm100 Knowledge Base provides three types of code: Text Link, Picture Link and Search Form.
Categories
You can create unlimited categories to categorize your knowledge base articles in the best possible way.
Articles
You can create unlimited articles to better support your customers.
Visit Permission Setting
You can define who can access your knowledge base. Four options are provided: Public, User & Operators, Operators Only and Closed.
Feedback Settings
You can define who can leave feedback in your knowledge base; whether the feedback needs to be moderated by operators and who can view the feedback.
Display Settings
You can customize rules that define the layout and outlook of your knowledge base.
Reports
Popular Categories You can view a report regarding the categories that get most views in your Knowledge Base during a specified period of time.
Articles Summary You can view how many articles you have, how many articles
are published, which one is the most popular/discussed article and who is the most
popular author.
Search Summary You can view the total number of successful/failed searches
and the most popular search conducted by visitors in your knowledge base.
Most Popular Authors You can view who are the top 10 most popular authors.
Operator Permission Setting
You can define the permissions of each operator, including Manage Categories, Mange Articles, Manage Feedback, View Reports, etc.
Operator Group Permission Setting
You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Categories, Mange Articles, Manage Feedback, View Reports, etc.