Visitors can see the child categories, all articles, the most popular articles as well as recently viewed articles in a specific category.
Visitors can view, comment on, rate knowledge base articles, etc.
Choose Page Style
Your can choose a page style of your knowledge base.
You can set up Comm100 Knowledge Base on your site by copying the code and pasting it onto your web pages. Comm100 Knowledge Base provides three types of code: Text Link, Picture Link and Search Form.
You can create unlimited categories to categorize your knowledge base articles in the best possible way.
You can create unlimited articles to better support your customers.
Visit Permission Setting
You can define who can access your knowledge base. Four options are provided: Public, User & Operators, Operators Only and Closed.
You can define who can leave feedback in your knowledge base; whether the feedback needs to be moderated by operators and who can view the feedback.
You can customize rules that define the layout and outlook of your knowledge base.
You can view a report regarding the categories that get most views in your Knowledge Base during a specified period of time.
You can view how many articles you have, how many articles are published, which one is the most popular/discussed article and who is the most popular author.
You can view the total number of successful/failed searches and the most popular search conducted by visitors in your knowledge base.
Most Popular Authors
You can view who are the top 10 most popular authors.
Operator Permission Setting
You can define the permissions of each operator, including Manage Categories, Mange Articles, Manage Feedback, View Reports, etc.
Operator Group Permission Setting
You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Categories, Mange Articles, Manage Feedback, View Reports, etc.