Feature List
The Web-Based Knowledge Base Software
HomeKnowledge BaseFeature List
| Features | Screen Shots & Explanations |
|---|---|
100% Hosted & Web-Based |
|
| No Installation | |
| Zero Maintenance | |
| 100% Web Based - working with any standard web browser, such as IE, Firefox, Chrome, Opera & Safari, etc. | |
Integrated with Other Comm100 Applications |
|
| Integration with Comm100 Ticket | |
| Integration with Comm100 Forum | |
| Integration with Comm100 Help Desk | |
| Integrated with Comm100 User | |
Fully Customizable Knowledge Base Solution |
|
| Having Your Own Logo | |
| Fully Customizable Header & Footer | Screen Shot |
| Selectable Page Style | Screen Shot |
| Having Your Own Domain Name | |
| Display Settings | Screen Shot |
User-Friendly Self-Help System |
|
| Categorized Display | Screen Shot |
| Auto Breadcrumbs - record all visited pages from the knowledge base home page to the currently viewed page | |
| Easy Full-text Search | |
| Popular Articles | |
| Latest Articles | |
| Featured Articles Sticky | |
| View Article Information – Views, Attachments, Feedback, etc. | Screen Shot |
| Related Articles | |
Easy-to-Use Management Portal |
|
| Unlimited Categories | Screen Shot |
| Unlimited Articles | |
| What You See Is What You Get Editor | |
| Draft Management | |
| Article Attachment | |
| Labels | |
| Suggested Article | |
| Article Template | |
| Feedback Moderation | |
| Multilingual Article - UTF-8 encodings support | |
| Recycle Bin | |
Feedback & Share |
|
| Export Article to Text/CSV | Screen Shot |
| Print Articles | |
| Rate Article as Helpful/Not Helpful | |
| Comment on Article | |
| Email Article to Friends | |
| Share Article on Facebook/Twitter/Google/Yahoo | |
| Add Article to Favorites | |
Permission Settings |
|
| Operator Permission Definition - define the permissions of each operator | Screen Shot |
| Visit Permission Setting- Define Who Can Visit Your Knowledge Base | Screen Shot |
| Feedback Setting - Define Who Can Leave or View Feedback in Your Knowledge Base | Screen Shot |
Report & Statistics |
|
| Categories Summary | |
| Popular Categories | Screen Shot |
| Article Summary | Screen Shot |
| Monthly Article Report | |
| Popular Article Report | |
| Monthly Compare | |
| Article Statistics by Operator | |
| Searches Summary | Screen Shot |
| Popular Searches | |
| Failed Searches | |
| Most Popular Authors | Screen Shot |
| Audit Log | |
