100% Communication, 100% SuccessComm100 Help Desk - Screen Shots
Please refer to the screen shots below to get a better overview of Comm100 Help Desk.
Visitor Side
Operator Side
Help Desk Home
Comm100 Help Desk enables your customers to get support from you through multiple channels.
Knowledge Base
Visitors can view, comment on, rate knowledge base articles, etc.
Forum
Visitors can view posts, reply other users' posts, create new topics, etc.
Ticket
Visitors can submit a ticket, respond to tickets, etc.
Newsletter Subscription
Visitors can subscribe for newsletters.
View History
Visitors can view ticket history, forum post history, live chat history, offline message history, and newsletter history.
Edit Profile
Visitors can edit their profiles.
Use Your Own Logo
You can put your own logo on your help desk.
Choose Page Style
Your can choose a page style of your help desk.
Customize Header and Footer
You can customize the header and footer of your help desk.
Comm100 Apps Integration
Comm100 Help Desk can run independently or work together with other Comm100 products.
Customize Menu
You can create new menu items, specify which menu items to display and set the display order of the menu items.
Home Page Design
Your can create new widgets, specify which widgets to be shown and adjust the layout of your home page according to your needs.
Customized Page
Your can add some customized pages to your help desk.
Operator Permission Setting
You can define the permissions of each operator, including Manage Customized Pages, Manage Menu and Manage Home Page Design.
Operator Group Permission Setting
You can create multiple operator groups and grant specific permissions to each operator group according to your needs, including Manage Customized Pages, Manage Menu and Manage Home Page Design.