Feature List
The Powerful Web-Based Help Desk Software
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Features
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Screen Shots & Explanations
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100% Hosted & Web-Based
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No Installation Required
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High Availability & Reliability
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100% Web Based-working with any standard web browser, such as IE, Firefox, Opera,
Chrome & Safari, etc.
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Minimum System Requirements
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Easy Integration into Your Website
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Zero Maintenance on Your End
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SSL Encription
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Fully Customizable Help Desk
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Use Your Own Logo
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Screen Shot
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Customize Page Style
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Screen Shot
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Customize Header & Footer
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Screen Shot
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Select Menu Items to Display
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Screen Shot
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Set Display Order of Menu Items
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Create New Menu Item
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Select Widgets to Display on Home Page
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Screen Shot
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Adjust Home Page Layout by Dragging & Dropping
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Create New Widget
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Change Widget Name & Icon
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Add Customized Page
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Screen Shot
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Integrate with any other Comm100 applications of your choice
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Screen
Shot
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Integration with Comm100 Ticket
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Submit a Ticket
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Screen Shot
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View Ticket History
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Screen Shot
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Track Ticket Status
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Respond to Ticket
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Rate Ticket
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Integration with Comm100 Knowledge Base
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Search Articles by Keywords
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Screen Shot
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Rate Article as Helpful/Not Helpful
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Comment on Article
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View Article Information – Views, Attachments, Feedback, etc.
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View Related Articles
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Share Article on Facebook/Twitter/Google/Yahoo
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Email Article to Friends
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Add Article to Favorites
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Export Article to Text
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Print Articles
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View Popular Articles
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View Latest Articles
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Integration with Comm100 Forum Hosted
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Advanced Search for Topics/Posts
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Screen Shot
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Create New Topics
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Upload Attachments
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Post Reply
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Add Topic into Favorites
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Report Abuse
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View Other Users' Profiles
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Manage Favorites of Topics
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Message Other Users
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View Latest Topics
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Design Post Signature
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View Post History
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Integration with Comm100 Live Chat
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Request a Live Chat
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Screen Shot
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Leave an Offline Message
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View Chat Transcripts
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View Offline Messages
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Integration with Comm100 Email Marketing
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Subscribe for Newsletters
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Screen Shot
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Update Subscription Information
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View Received Newsletters
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History Tracking
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Ticket History
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Screen Shot
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Forum Post History
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Live Chat History
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Offline Messages
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Newsletters
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User Profile
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User Register
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CAPTCHA Security Images
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User Login
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Edit Profile
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Screen Shot
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