Features
The Powerful Hosted Forum Software
100% Free & Fully Hosted
- No Installation & Zero Maintenance Comm100 Forum Hosted is fully hosted and managed by Comm100. There is no software for you to install. You only need a web browser. We take care of all the hardware, software, backup and maintenance work on the sever side to simplify your IT infrastructure so that you can have more time to spend on running your business.
- High Availability & Reliability We completely understand the importance of high reliability and security to your business. To ensure the highest possible availability, we use high-end HP servers to run the application, world-class data center to host our server farm, and RAID ADG to protect your data from hard disk failure. Rigorous backup and disaster recovery plan are enforced.
- Easy to Integrate with Your Website No matter you are using Windows, Linux, ASP, ASP.NET, PHP, SQL Server, MySQL or any other technology, you can fully integrate Comm100 Forum Hosted into your web site. Just paste several lines of HTML code, then you have your own forum.
- Cross-Browser Compatible Comm100 Forum Hosted is fully cross browser compatible. Your visitors can access the forum with any standard web browsers of their choice, such as IE, Firefox, Chrome, Opera & Safari, etc.
Integrated with Other Comm100 Applications
- Integrated with Comm100 User All forum registered users are added into Comm100 User. You can track all users' activities in 360 degree, such as chats and offline messages, tickets, forum posts, knowledge base feedback, navigation, search history etc. in your Comm100 User.
- Integrated with Comm100 Knowledge Base The integration of Comm100 Knowledge Base and Comm100 Forum Hosted allows you to submit a topic as an article candidate to your knowledge base. It helps you collect possible knowledge base topics from your forum and build your knowledge base articles quickly.
- Integrated with Comm100 Help Desk The integration with Comm100 Help Desk allows your customers to access your forum in your help desk. Comm100 Help Desk is a self-service portal offering a centralized place for all your customer service channels, including forum, live chat, email, ticket, knowledge base and email marketing.
Fully Customizable
- User Your Own Logo You can put your own logo on your forum to maintain your brand identity.
- Customize Page Style (Screen Shot) You can choose one preferred page style for your forum that best fits your site feel and look.
- Customize Header & Footer (Screen Shot)You can fully customize the header and footer of your forum to match your branding and website style.
- Have Your Own Domain Name You can use your own domain name for your forum after remapping our domain to yours.
- Set Forum Name & Status (Screen Shot) You can have your own forum site name and set proper site status (Normal, Visit Only or Closed) according to your needs.
- Customize System Emails You can customize the system messages of your forum, including registration success email, user moderation email, user verification email, new user notification email and so on. You can tailor the subject, the From Email Address and the content of these emails.
Security & Anti-SPAM
- Registration Security To ensure the security of your forum, you can enable Moderation Required for New Registered Users and Email Address Verification Required for Registration options according to your own business needs.
- Verification Code (CAPTCHA) Verification Code (CAPTCHA) is used to protect your forum from automated spamming bots by stopping them at the registration and login stage.
- Banning Function (Screen Shot) Forum administrators can block certain users or IP addresses to rule out unwelcome users.
Designed with Customer Service in Mind
- Save Reply as Draft Draft is a unique feature in Comm100 Forum Hosted. After a post reply is saved as draft, other customer service representatives can see, edit and publish it. The draft feature is designed to promote communication and collaboration among your customer service team. Also, draft can be used for training purposes.
- Mark Reply as Answer If a post reply properly answers a topic, the topic starter, the forum moderator or administrator can mark it as answer, then your forum users are well indicated which reply is the best answer. You can also use it to encourage the performance of your customer service team.
Categories and Forums
- Unlimited Number of Categories & Forums (Screen Shot)
- Category & Forum Sorting You can change the display order of the categories and forums according to your own needs.
- Forum Permission Configuration (Screen Shot)Administrators and moderators can restrict forum access and operations by assigning specific permissions to user groups and reputation groups on specified forums.
Topics & Posts
- Unlimited Number of Topics & Posts (Screen Shot)
- Announcement: administrators can publish important messages in announcements for specific forums.
- Topics & Posts Operations: sticky, mark as featured, mark as answer, etc.
- Poll Topics: set-up poll topics, vote poll and view vote results.
- Move: move a topic to another forum on the whole site.
- Attachment: attach multiple files to a certain topic/post.
- Abuse Report: report certain posts as spam.
- Word Censoring: define the list of censored words and replace them with other entries or marks.
- Private Message: users can send private messages to others.
- Favorites: users can have their own Favorites folder to hold preferable topics.
- Full-Text Search: forum users can easily search all posts by keywords.
Modular Control Panels
- User Control Panel Registered users can edit their own profile, signature and avatar; reset their passwords; manage their messages and favorites as well as view their posts.
- Moderator Control Panel Moderators can view abuse reports, moderate and manage topics/posts and set forum permissions.
- Admin Control Panel Administrators can set forum rules, manage topics /posts and users /user permissions, create categories /forums and make forum-wide announcements, etc.
Score & Reputation Strategy
- Score Strategy (Screen Shot) Score is a trading mechanism to encourage user participation. Score Strategy defines how much score points a user earns or loses when a certain action is performed.
- Score Needed to View/ Download Users can create Score Needed to View topics or Score Needed to Download attachments so that other users need to pay certain score points before they can view the topics or download the attachments.
- Reputation Strategy Reputation is an indicator of a user's activeness. It is designed to better manage users' permissions. Reputation Strategy defines how much reputation points a user earns or loses when a certain event occurs.
- Reputation Group (Screen Shot) Users with different reputation points are dynamically divided into different reputation groups. Each reputation group may have a different level of permissions.
Flexible Permission Settings
- Guest User Access Option Administrators can assign access option and search permission to all guest users.
- User Permission Administrators can assign general customized permissions to all registered forum users.
- User Group Permission (Screen Shot) Administrators can assign specified permissions to users in respective user groups.
- Reputation Group Permission (Screen Shot) Administrators can assign specified permissions to users based on their reputation rank.
- Forum Permission (Screen Shot) Administrators and moderators can set forum based permissions to define who can do what on specific forums.
For more detailed features, please check out the Feature List.
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