Tag: press release

Comm100 Released Open Source Forum Software Based on ASP.NET & SQL Server

VANCOUVER, BC– Open source project has been a real hit in the technology world these days. To meet strong market demand, Comm100, the provider of open source and free hosted customer service software, has just released its open source project, Comm100 Forum Open Source.

Comm100 Forum Open Source is the powerful and easy -to-use open source forum software based on ASP.NET and SQL server. You can download the Forum package for free and install it in your own environment. You can also have full access to the source code and freely tailor the Forum software according to your own needs.

“Open source software is a widely-adopted and proven business model. Comm100 Forum is our first open source project, on which we have made a lot of efforts. We are trying to be the No. 1 ASP.NET open source forum on the web and we will continue to roll out more open source projects,” said Amy Gu, Vice President of Comm100.

Comm100 Forum Open Source makes it easy for you to set up your own online community and enables you to have full control over your own forum.

Comm100 Forum Open Source hosts a wide range of features, such as unlimited forums and users, multiple control panels, flexible permission settings, vigorous security policy, fully customizable forum style, unlimited topics and posts, various post statuses, user-to-user message, advanced search and many others.

For more information about Comm100 Forum Open Source, please visit:
http://www.comm100forum.com/

Comm100 also offers a hosted edition of its free forum software. It’s specifically designed for businesses to communicate with their customers. It is delivered as a SaaS application and fully hosted by Comm100. No setup or maintenance is required on your side. Besides, it’s fully integrated with other Comm100 applications, including Live Chat, Newsletter, Email Ticket, Knowledge Base, etc.

About Comm100

Comm100 provides open source and free hosted customer service and communication software for businesses. Comm100 products include Live Chat, Forum, Newsletter, Knowledge Base, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe. More than 40,000 businesses have registered with Comm100 in 12 months. For more information, please visit: http://www.comm100.com

Comm100 Brings Multilingual Live Chat Software to Businesses around the Globe

Comm100 Raises the Bar in Live Support Software With Multiple Language Packs and Chat-to-Ticket Feature

VANCOUVER, BC–(Marketwire – June 9, 2010) –  Comm100, the provider of open source and free hosted customer service software, today announced the launch of Comm100 Live Chat 4.1, an updated version of its free hosted online chat solution.

Comm100 Live Chat allows businesses to meet customer needs in real time through online chat. More than 25,000 businesses have registered with Comm100 in 9 months. With the new version, businesses are able to set the interface language of the visitor side. Several built-in language packs, including Spanish, German, Japanese and Chinese are provided for quick use. More language packs, such as French and Portuguese, are on the way. Businesses can also freely tailor the interface texts and system messages according to their needs, which means they can translate the visitor interface into any language they want.

To satisfy the strong demand of global businesses and help them better use Comm100 services, Comm100 not only makes it possible to customize the interface language of its live chat software, but also launches Spanish, German, Japanese and Chinese versions of its website.

For added convenience, Comm100 Live Chat 4.1 is seamlessly integrated with Comm100 Email Ticket allowing for efficient email tracking and follow up. Chat transcripts and offline messages can be automatically or manually attached to a Ticket.

“We never stop improving our customer support solutions. The release of Comm100 Live Chat 4.1 is an example of the efforts we make in providing the customization our clients want and the usability they require,” said Amy Gu, VP of Comm100.

About Comm100 Live Chat
Comm100 Live Chat is the fast-growing free hosted online chat solution. It is designed to help customer support and sales representatives chat with website visitors in real time and have their questions answered instantly. More information about Comm100 Live Chat can be found at: http://www.comm100.com/livechat/

About Comm100
Comm100 provides open source and free hosted customer service and communication software for businesses. Comm100 products include Live Chat, Forum, Newsletter, Knowledge Base, Email Ticket, Issue Tracking, Survey, etc. As business grows fast, Comm100 has built a large customer base around the globe from top industry giants to non-profit organizations, including Intel, Dell, Xerox, RE/MAX, the University of Nottingham and many others. For more information, please visit: http://www.comm100.com

Comm100 Free Online Customer Service  Software Reaches a Milestone: 10,000 Registered Businesses

Comm100 Offers the Ideal Solution to Improve Business-Client Communication with Four Integrated Software Products

VANCOUVER, BC — (Marketwire – January 27, 2010) – Comm100 announced it has reached a milestone of 10,000 registered businesses for its free hosted customer service software. Since its launch in August 2009, businesses have been drawn by the software’s reliability and effectiveness, and the difference it has made in their business.

“Our experience with Comm100 has been absolutely amazing. We have thousands of visitors to our site each week and Comm100 has made responding to their needs simple,”said Dave Warren, Co-owner of The Ozarks Sentinel Publishing, LLC.

Comm100 offers four integrated customer service solutions including Live Chat, Knowledge Base, Forum and Newsletter with several in development or planning, including Email Case Management, Ticket System, Contact, and Survey. All these applications can be either fully integrated to offer a complete customer service solution, or used independently to meet different business needs.

Each product is free, easy to use, and totally customizable. That’s why they have enjoyed great popularity among the public and aided many businesses in increasing their bottom line.

“During the first 2 weeks after we implemented Comm100, our sales increased by 12 percent,” said Alison Kane, Marketing Manager of Obelisk Investment Property.

The comments from satisfied customers keep coming, helping Comm100 to become one of the fastest growing providers of customer service software.

“We know that customer service and communication is one of the most important factors behind achieving business success. Our clients also know that and trust our customer service software, which is why we’ve reached 10,000 registered businesses,” said Amy Gu, VP of Comm100.

All Comm100 products are delivered as free SaaS/Hosted applications and fully managed by Comm100. With Comm100 taking care of all the hardware, software, backup and maintenance work on the server side, businesses can focus on what they do best, taking care of customers.

About Comm100

Comm100 provides open source and free hosted customer support software for small and medium businesses. Comm100 focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers effectively through multiple integrated communication channels, including Live Chat, Forum, Newsletter, Knowledge Base, email case management and Ticket system. Comm100 is a Microsoft Gold Certified Partner. Visit us online at: http://www.comm100.com/

Contact:
Amy Gu
VP
Comm100 Network Corporation
amy.gu@comm100.com
http://www.comm100.com

Comm100 Attains Gold Certified Partner Status in Microsoft Partner Network

Comm100 Further Distinguishes Itself by Earning a Microsoft Competency in Mobility Solutions and Custom Development Solutions (Web Development)

VANCOUVER, BC — (Marketwire – January 26, 2010) – Comm100 Network Corporation, the provider of open source and free hosted customer support software, today announced it has attained Gold Certified Partner status in the Microsoft Partner Network with a competency in Mobility Solutions and Custom Development Solutions (Web Development), recognizing Comm100′s expertise and impact in the technology marketplace.

Comm100 provides open source and free hosted customer support software for small and midsized businesses. Comm100 focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers effectively through multiple integrated communication channels, including Live Chat, Forum, Knowledge Base, email case management and Ticket system.

“We are extremely pleased to have attained Gold Certified Partner status. This allows us to clearly promote our expertise to our customers,” said Amy Gu, VP of Comm100, “The benefits provided through our Gold Certified Partner status will allow us to continue to enhance the offerings that we provide for customers.”

“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities,” said Allison Watson, corporate vice president of the Worldwide Partner Group at Microsoft Corp. “They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Today, Microsoft recognizes Comm100 Network Corporation as a new Gold Certified Partner for demonstrating its expertise in providing customer satisfaction using Microsoft products and technology.”

As one of the requirements for attaining Gold Certified Partner status, Comm100 had to declare a Microsoft Competency. Microsoft Competencies are designed to help differentiate a partner’s capabilities with specific Microsoft technologies to customers looking for a particular type of solution. Each Competency has a unique set of requirements and benefits, formulated to accurately represent the specific skills and services that partners bring to the technology industry.

The Custom Development Solutions competency is designed for partners that specialize in demand generation, technical and sales learning opportunities, and early adopter initiatives across Microsoft developer technologies, with an emphasis on Microsoft Visual Studio 2005.

“Our developer partners enable us to deliver high-quality solutions and applications to our customers,” said Joe Marini, Director, Development Tools Ecosystem at Microsoft Corp. “As the demand for applications built on the Microsoft platform continues to grow, there are more opportunities for providers of custom-developed applications than ever. The Custom Development Solutions Competency provides partners with a way to showcase their expertise delivering custom-built solutions to customers, to enhance partners’ revenue opportunities and positioning them for growth.”

The Microsoft Partner Network was launched in October 2003 and represents Microsoft’s ongoing commitment to the success of partners worldwide. The program offers a single, integrated partnering framework that recognizes partner expertise, rewards the total impact that partners have in the technology marketplace, and delivers more value to help partners’ businesses be successful.

About Comm100 Network Corporation
Comm100 Network Corporation provides open source and free hosted customer support software for small and medium businesses. Comm100 Network Corporation focuses on developing and managing fully integrated customer support and communication solutions to enable businesses to communicate with their customers more effectively through multiple integrated communication channels, including Live Chat, Forum, Knowledge Base, email case management and Ticket system. All Comm100 products are delivered as FREE SaaS/Hosted applications and fully managed by Comm100. A part of the applications are also available open source. Comm100 is a Microsoft Gold Certified Partner. Visit us online at: http://www.comm100.com 

Contact:
Amy Gu
VP
Comm100 Network Corporation
amy.gu@comm100.com
http://www.comm100.com