Happy new year, everybody! I’d like to share a piece of great news with you on this special day. As some of you might already know, we have been actively working on a new Comm100 Live Chat Control Panel recently which features a totally redesigned UI and better grouped functions, pages and reports. After days and nights’ hard work, we think now it’s time for you to meet. So here we go! BTW, it’s planned to go live on January 10, 2014.

What’s changed with the new Comm100 Live Chat Control Panel?

1. Optimized the user interfaces and interactive experiences, making the use of Comm100 Live Chat truly intuitive.

Live Chat Customization

Live Chat Customization

2. Separated the customization of visitor side windows into different parts, making it much more flexible and enjoyable.

Live Chat Customization

Live Chat Customization

3. Grouped historical chats, messages, navigations and missed & refused chats all into the History menu.

Live Chat History

Live Chat History

4. Added Post-Chat survey to help you collect more customer feedback.

Post-Chat Survey

Post-Chat Survey

5. Added reports on custom fields used in Pre-Chat and Post-Chat surveys, if any.

Custom Fields Report

Custom Fields Report

6. Grouped Search Engine and Search Keyboard reports to the Traffic Source report.

Traffic Source Report

Traffic Source Report

7. Other improvements and fixes.

Like the change or not? Tell us in the comment box below.

Thanks. Wish you a healthy and prosperous 2014!

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About 

Anna Cheung heads product marketing in Comm100. She spends most of her day in finding ways to have more people benefit from Comm100's products. In her spare time, she likes learning new things and sharing with others. Connect with Anna on LinkedIn.