1. Added integration options with other Comm100 modules
    • Added integration with Comm100 Help Desk
      The integration with Comm100 Help Desk helps your users raise their own requests if they don’t get the solutions from your Knowledge Base. They can also track the statuses of their requests and keep informed about announcements and news in your Comm100 help desk.
    • Added integration with Comm100 User  (Partially Available)
      With the integration, you can have a 360 degree view of a users’ information, such as chats and offline messages, tickets, Forum posts, Knowledge Base feedback, navigation, search history etc..
  2. Improved usability of the search function. Full-text search is supported in Comm100 Knowledge Base 3.0.
  3. Added permission settings which allow you to customize Knowledge Base permissions for each operator.
  4. Added Page Style Settingswhich allows you to customize the CSS styles of your knowledge base.
  5. Added Article Export in Text/CSV format.
  6. Added a new type of knowledge base code with which your knowledge base displays as a search box on your website. Your clients can enter keywords in the search box and find answers in your knowledge base.
  7. Added Labels so that you can attach labels to your articles, which helps you categorize and locate articles.
  8. Added an option to limit the visit permission to log-in users only.
  9. Added Suggested Article which allows you to collect possible knowledge base topics from other Comm100 modules, such as Comm100 Live Chat, Comm100 Forum and Comm100 Ticket.
  10. Added Article Template which allows you to save templates for frequent use.
  11. Added Feedback Moderation which allows you to moderate clients’ feedback before their comments are published.
  12. Added feedback viewing permission which allows you to define who can view the feedback about your knowledge base articles.
  13. Added option for you to select and delete feedback.
  14. Added Reports which help you identify areas that need improvements.
  15. Added Audit Log which allows you to view the performed activities of your operators in your Comm100 Knowledge Base.
  16. Improved usability of emailing an article.
  17. Improved usability of the built-in HTML WYSIWYG editor.
  18. Other minor fixes and tweaks.