Comm100 Help Desk is the fully hosted help desk software that lets you quickly build an online service portal for your customers. It ties together all Comm100 applications to offer a powerful nucleus for all your customer communication channels. Your customers can go to a single destination to initiate a Live Chat, submit a support Ticket, browse your Knowledge Base, join your Forum discussion, subscribe to your email newsletters and view their complete contact history.

When used as a self-service portal, Comm100 Help Desk helps you improve your customer service quality and customer satisfaction while reducing your support workload.

Highlights

    1. Fully Customizable Help Desk
      You can customize the page style and header/footer of your help desk to have your own branding and style. You can also freely tailor the layout and content of your help desk based on your business needs.
    2. Optimized Customer Experience
      Although not required, your customers can register in your help desk and interact with you as a logged-in user. This enables them to track their contact history with you across multiple channels, in one place.
    3. Easy to Set up & Easy to Access
      No download or installation is required. Just sign up for a Comm100 account and you can start using Comm100 Help Desk right away. Only a web browser and an Internet connection are needed.
    4. Integrate with Comm100 Ticket
      Your customers can submit tickets, track their ticket status and manage their tickets in your help desk. You can set if login is required to submit tickets according to your business needs.
    5. Integrate with Comm100 Knowledge Base
      Your customers can search knowledge base articles for the answers to common questions in your help desk. Your workload reduces as customers can resolve many of their issues by themselves.
    6. Integrate with Comm100 Forum
      Your customers can share ideas about your products or services and get help on your Forum. Thus you can get direct feedback from your customers as well as reduce your inbound support requests.
    7. Integrate with Comm100 Live Chat
      Your customers can request a live chat with you in your help desk to have their questions answered in real time. They can also view all their chat transcripts and offline messages in your help desk.
    8. Integrate with Comm100 Email Marketing
      Your customers can subscribe for your email newsletters in your help desk. They can also update their subscription information and view all the newsletters they have received in your help desk.