Archive for 'Live Chat Articles'

Take a moment to think about your customer service staff and how you utilize them in the call center or for email customer service inquiries. Chances are that, within your customer service team, there are staff members who are better at one type of inquiry than at another. You may even have your customer service… Read the full article…

Customer feedback is the corner stone of improving all business practices, and that includes your Live Chat program. Not only does allowing customers to provide feedback on an experience give you valuable information with which you can grow and expand that service, but it also allows your customers to feel empowered and engaged. The Rating… Read the full article…

Whether you’re a Live Chat pro or whether you’re just beginning to implement your Live Chat programs, there are some basic Live Chat best practices that you can use to make sure that you’re using live chat (and Intelligent Auto Invitation features) to enhance and  improve your sales and customer service in an optimized way.  … Read the full article…

Proactive Chat from Comm100: Intelligent Auto Invitation There’s no debating how important a Live Help program, more specifically Live Chat could be to the success to your business. It has been shown to be one of the most cost-effective and high-converting methods of utilizing one-on-one interactions with customers to increase revenue. However, unlike push-based communications such as… Read the full article…

When you think about Live Chat features and what it can do to change a web presence from ordinary to extraordinary, let’s face it: you’re probably not thinking about how government can use Live Chat. Most people are thinking about their businesses, their blogs, and their online shops – anything in the private sector. But… Read the full article…

  Everywhere we look these days, technology seems to be playing a more and more important part in our lives. We have iPads with us wherever we go, smart phones that keep us connected not only to other phones but to the Internet, and we expect to be connected wherever we are. But there are few… Read the full article…

When you think about the many uses of Live Chat capabilities, there’s a good chance that your first instinct isn’t to use it in the real estate market. Upon first glance, it might even be a little difficult to come up with uses for Live Chat software in real estate. In short, the connection doesn’t… Read the full article…

The economy’s tough these days – if you work in the financial planning or financial services sector, we obviously don’t have to tell you that. Finding clients that are bullish on the economy can be tough, so no more than ever financial planners have to offer a lot to their clients in order to earn… Read the full article…

As a web designer, you want to have the skills and know-how to create the most cutting-edge web sites for your clients. After all, the better quality work you can produce, the more profitable your enterprise will be. But it doesn’t always come down to skill, but rather knowledge about the best tools and technology… Read the full article…

Managing a nonprofit these days is not easy. The economy has made people far less willing to simply donate their money to any cause that sounds good, and people are really looking to understand where their money is going and what it will do. Couple this with increased worry about online identity thieves, and you… Read the full article…

When you own a consulting firm, it is easy to allow your priorities to shift. After all, meeting the needs of existing clients can take up a great deal of time. But what happens when the needs of your current clients are met and there is nobody to fill that void? As a consulting firm,… Read the full article…

Maintaining a successful education website can be difficult these days. In addition to having a sea of competition, you will find that many prospective students end up going elsewhere when they experience site difficulties. An education website needs to make it easy for students to apply for financial aid, view degree and course offerings, understand… Read the full article…

As an agent in the world of online travel, things can be frustrating. Travelers aren’t just looking for the lowest prices; they are looking for packages that include all of the amenities they want in their vacation. From hotels and rental cars to flights, tours, and more, ensuring that travelers are happy can be really… Read the full article…

For companies working in ecommerce, there are a lot of things that can make sales more difficult, but perhaps none more so than a low conversion rate.  When making online purchases, customers need to know a lot about products as well as about the company selling them, and if they do not find their answers… Read the full article…

If yours is a startup business and you are on the lookout for a Live Support solution, then your hunt ends exactly here in the form of Comm100 live support software. Undoubtedly communication plays a pivotal role in any business and to stay connected throughout is also extremely crucial. With the changing means and modes… Read the full article…