Archive for 'Company'

Comm100 has provided customer service solutions completely free for two and a half years. Millions of dollars have been spent in developing and hosting Comm100 products.

In order to provide better products and services for our clients, we have to have a way to sustain our business financially. It is a hard decision to start charging.

If you activated your account before 18:00 PM, Dec. 24, 2011 (PST), we thank you very much for your continued support. All the features and operator seats you got for free will continue to be FREE for you. If you purchase premium features or add additional operator seats, you need to pay.  Special discounts  (20%~35% off) are offered to show our appreciation to your support.

If you activate your account after 18:00 PM, Dec. 24, 2011 (PST), you still have the option to get one operator seat for free.

Log into your account to check out details!

Happy holidays!

Dear Comm100 clients,

The holidays are upon us. We wish you and your family a happy holiday season.

In this happy moment, Comm100 is to release new updates.

During the release process, your connection to Comm100 servers will be temporarily interrupted and your chat button will show offline to visitors. But we will pay every effort to make our services online as soon as possible.

Event
Comm100 is to release new updates.

Start Time
Saturday Dec. 24th, 2011; 18:00 PST / Saturday Dec. 24th, 2011; 21:00 EST

Complete Time
Sunday Dec. 25th, 2011; 00:00 PST / Sunday Dec. 25th, 2011; 03:00 EST

Duration
6 hours

Expected Impact
Your connection to Comm100 servers will be temporarily interrupted during this period of time and your chat button will show offline to visitors. Logging out of your site account with Comm100 during the upgrading period is recommended.

Contact Us
If you encounter any problems or have any suggestions, please email us at support@comm100.com.

Happy holidays!

Comm100: The #1 Fastest Growing Customer Service Software Provider

VANCOUVER, BC–(Marketwire – Oct 26, 2011) – Comm100, the #1 fastest growing customer service software provider, launched a new cutting edge product suite on October 24th, 2011 to help businesses take their customer communication to a new level. This revolutionary upgrade had been long anticipated by Comm100, its 160,000+ business clients as well as numerous potential customers.

Comm100 is the leader in customer service and communication software. As the #1 fastest growing company in the industry, Comm100 has won the trust of over 160,000 customers from small to large sized businesses including Dell, Intel and Xerox. Comm100 products include Live Chat, Ticket/Email, Help Desk, Forum, Knowledge Base and Email Marketing. Powerful, integrated and hosted, Comm100 gives businesses an unmatched power to communicate effectively with their customers through multiple channels and deliver superior customer experience.

The improvement coming with this upgrade is huge. Tons of powerful features are added; user-interfaces are totally redesigned and become much friendlier; the integration of products is much more seamless; and the service response is even faster. It’s the child of six months of design and development, four months of testing and the continued support from thousands of loyal customers. Both Comm100 staff and Comm100 users are excited by this release.

“Comm100 is growing at an unprecedented rate because our products create positive changes for businesses. The new product features are truly revolutionary and can change the business practices of even the largest customer communications centers. We are proud of having the most supportive customers in the world and we’re hopeful that these new features will make their businesses even more successful,” said Amy Gu, VP of Comm100.

And customers agree. “We thank Comm100 for providing such a useful service. I recommend it to every website who wants to win trust and provide instant support to their customers,” commented Jennifer, Ecommerce Sales Manager of Complete Online Pharmacy.

About Comm100

Comm100 is the leading global provider of enterprise-level integrated online customer service and communication solutions, including Live Chat, Ticket, Email Marketing, Help Desk, Forum and Knowledge Base. Comm100′s products have been embraced by over 160,000 global companies including prominent technology and consumer sector corporations. To learn more about Comm100′s industry-leading business solutions, visit www.comm100.com.

Hi everyone,

Great news! Our revolutionary product updates are ready to use now. The release is completed 19 hours earlier than planned. This is really an exciting moment! Thanks for your support along the way!

Products Released include:

• Comm100 Live Chat 6.0
• Comm100 Email Marketing 3.0
• Comm100 Ticket 3.0
• Comm100 Help Desk 1.0
• Comm100 Knowledge Base 3.0
• Comm100 Forum Hosted 2.2

>>Log in and try it out now!

If you don’t have an account with Comm100 yet, please sign up here.

Any feedback? Welcome to post it below. Thanks again.

We are so proud and excited to announce the new release of Comm100 products!

2011 has been quite a year for us to remember. Six months of design and development, four months of testing and finally, the latest products are ready! Thanks so much for your continued support and patience. Based on your valuable feedback, tons of new features are added, usability is greatly improved. We firmly believe that this new release will bring more benefits to your business!

Event
Comm100 is to release:

	Live Chat 6.0 >> What’s new?		Email Marketing (Newsletter)3.0 >> What’s new?
	Ticket (Email Ticket)3.0 >> What’s new?		Knowledge Base 3.0 >> What’s new?
	Forum 2.2 >> What’s new?		Help Desk 1.0 >> What’s this?

Start Time
Friday Oct. 21st, 2011; 17:00 PDT / Friday Oct. 21st, 2011; 20:00 EDT

Complete Time
Monday Oct. 24th, 2011; 5:00 PDT / Monday Oct. 24th, 2011; 8:00 EDT

Duration
60 hours

Expected Impact
Your connection to Comm100 servers will be temporarily interrupted during this period of time and your chat button will show offline to visitors. Logging out of your site account with Comm100 during the upgrading period is recommended.

Any feedback? Post it below. Thanks.