Archive for 'Comm100 Ticket'

Added Language Customization for Web-to-Ticket Form which allows you to customize system messages and the interface text of fields shown in your web-to-Ticket form. Added SMTP Configurations which allows you to send out ticket messages through your own SMTP server. Other minor fixes and tweaks. Thank you all for your continued support!

Added more integration options with other Comm100 modules. Added the integration with Comm100 Help Desk After the integration, your clients can submit tickets, view and manage their tickets and rate your service in your Comm100 Help Desk. Improved the integration with Comm100 Live Chat After the integration, you can create new tickets for chats and… Read the full article…

Over the last one month, many of you have given us valuable feedback on Comm100 Email Ticket v2.0. Now, we have fixed the known bugs and officially released the updated version Comm100 Email Ticket v2.0.1. Below are details about a few of the important enhancements: Fixed bug where html code shows in the Description part…. Read the full article…

Free Email Response & Management Software Upgraded With Improved Functionality & Usability VANCOUVER, BC–(Marketwire – November 18, 2010) – As email is one of the most important channels for business-to-client communication, effective email handling plays a vital role in providing clients with the responsiveness and accountability they deserve. Comm100, the provider of open source and… Read the full article…

Comm100 Email Ticket 2.0 has been released now! Based on the feature requests and bug reports of v1.1, a lot of improvements have been made with v2.0. Improved usability for daily Ticket handling ( The new interface is more like regular email interface.); Added email draft, which enables operators to draft an email when handling… Read the full article…

To ensure the highest possible quality, Comm100 has released Comm100 Email Ticket 2.0 and Live Chat 5.0 to our beta site. It would be greatly appreciated if you could spend some time testing Comm100 Live Chat 5.0 Beta and Comm100 Email Ticket 2.0 Beta. If you detect any bugs or encounter any other problems, please… Read the full article…

Comm100 Unveils Free Email Ticket System to Bring Ease & Efficiency to Customer Service Comm100 Email Ticket Allows Businesses to Manage Support Requests from Multiple Communication Channels Effectively VANCOUVER, BC–(Marketwire – June 16, 2010) – Email is the core communication method for businesses and being able to manage, track and reference email is critical to… Read the full article…

Hi everyone, Exciting news! Comm100 Email Ticket 1.0 and Comm100 Live Chat 4.0 are available for your use now! Sign up for them now or add them in your existing site account after logging in. Comm100 Email Ticket is the enterprise-grade email response, tracking and management software. With Comm100 Email Ticket, all incoming and outgoing emails for one… Read the full article…

Good News! Comm100 Email Ticket beta is available now! Welcome to join our beta test and send us your feedback. Your support is greatly appreciated! Comm100 Email Ticket is the enterprise-grade email response, tracking and management software. It is delivered as a FREE SaaS application and hosted by Comm100. Comm100 Email Ticket helps you manage… Read the full article…

This is to announce that Comm100 Email Ticket is under release test now and will be released soon. The testing of Comm100 Email Ticket has lasted for some time and we have greatly improved its stability and performance. We plan to release a RC version this week to guarantee the high quality of the version released to… Read the full article…

After one month’s hard work, coding of Comm100 Email Ticket has completed. It’s now under testing! Comm100 Email Ticket integrates inquiries created via email,  Live Chat, offline message and web form into an easy-to-use multi-user web interface. With Comm100 Email Ticket, you can manage and archive all your support requests and responses in one place while providing… Read the full article…

After launching Comm100 Live Chat, Comm100 Forum, Comm100 Newsletter and Comm100 Knowledge Base, we are now working on the fifth one of our integrated customer support solutions, Comm100 Email Ticket. We have completed the Prototype of Comm100 Email Ticket, and are working on the Test Case, Class Diagram, Data Schemas now. Comm100 Email Ticket integrates inquiries… Read the full article…