Archive for 'Comm100 Knowledge Base'

Fixed the bug that the titles of Knowledge Base articles are visible to visitors although the Knowledge Base is Users and Operators Only. Fixed the bug that the categories in the home page are not displayed in the order that is set in the back end. Fixed the issue that the Edit This Article link is visible… Read the full article…

Added integration options with other Comm100 modules Added integration with Comm100 Help Desk The integration with Comm100 Help Desk helps your users raise their own requests if they don’t get the solutions from your Knowledge Base. They can also track the statuses of their requests and keep informed about announcements and news in your Comm100… Read the full article…

Based on our clients’ feedback and Comm100 Knowledge Base 2.0, we have added new features and fixed bugs in Comm100 Knowledge Base v2.0.1. Below are some of the enhancements: 1. Improved user friendliness of WYSIWYG HTML Editor, which makes it easier for you to edit articles and insert images. 2. Fixed the session crossing bug… Read the full article…

Since the release of Comm100 Knowledge Base, we have received a lot of feedback and suggestions from our customers.  To better satisfy our customer needs, we are now working on the 2.0 version of our Knowledge Base. Taking the feature requests of our customers into consideration, we have completed the requirements and prototype of Comm100 Knowledge Base… Read the full article…

This is to announce the launch of Comm100 Knowledge Base 1.1. We have improved the user experience in response to the feedback of our valued customers. Comm100 Knowledge Base is the powerful free knowledge base software. It is delivered as a SaaS application and hosted by Comm100. The main improvements with Comm100 Knowledge Base 1.1 are highlighted… Read the full article…

Comm100 Launches Free Hosted Knowledge Base Software for Businesses Free and Easy-to-Use Knowledge Base Solution Brings Customer Support to a New Level for Businesses VANCOUVER, BC–(Marketwire – January 13, 2010) -Most customer inquiries have been asked and answered before. Businesses can address those questions while saving valuable resources with Comm100 Knowledge Base, the powerful free… Read the full article…

This is to announce Comm100 Knowledge Base 1.0 is released. We have uploaded the program to our web site. Our existing users can log into their account and enable the Knowledge Base feature from the Feature Center. Feature Center menu is located under the Admin tab in the Comm100 hosted portal. New users can sign… Read the full article…

We are ready to release Comm100 Knowledge Base. The product has passed the release test. We are going to release 4 products in the same day: a new version of Comm100 Live Chat, new Comm100 Forum, new Comm100 Newsletter and new Comm100 Knowledge Base. Thanks.